cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Kevinottokoit
Paper Tape
Posts: 2
Registered: ‎05-30-2018
Location: EE
Views: 543
Message 1 of 4

Lenovo G51-35 plugged in, doesn´t charge and battery % decreases

Hi!
I got a battery problem: my Lenovo G51-35 is plugged in, but it doesn´t charge my battery and the battery goes down everyday by 1%. Now it´s 5%!

What I gotta do?

Sr Support Specialist
Posts: 8,344
Registered: ‎11-30-2015
Location: PH
Views: 528
Message 2 of 4

Re: Lenovo G51-35 plugged in, doesn´t charge and battery % decreases

Hi Kevinottokoit,

 

Welcome to the Community Forums.

 

The hardware manual provides the steps for check operational charging that you can perform her in page 21-22.

 

Taking note of the same battery indicator (I am expecting that is is blinking amber for less 20% charge), keep the computer powered off and connect the ac charger for 2-3 hours without turning it on. We are expecting the battery indicator to go from amber to white to know if the battery does charge.

 

Other wise you may want to check a known good battery to test the machine or use the same battery on another compatible model to verify if the battery really needs to be replaced.

 

I hope this helps answer your query.

Update us how things go.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

SeniorGuru
Posts: 2,298
Registered: ‎11-07-2014
Location: US
Views: 509
Message 3 of 4

Re: Lenovo G51-35 plugged in, doesn´t charge and battery % decreases

Also - try a different power outlet in your home, one that you can test to make sure it is working. A simple test is to use a lamp to see if power is flowing from the outlet to the lamp... If it turns on, stays on and is steady in light output then the outlet should be good. Remove the lamp cord, plug in the notebook charger and see if it works.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
Kevinottokoit
Paper Tape
Posts: 2
Registered: ‎05-30-2018
Location: EE
Views: 487
Message 4 of 4

Re: Lenovo G51-35 plugged in, doesn´t charge and battery % decreases

Thank you! It worked! Smiley Happy

Check out current deals!


Shop current deals

Top Kudoed Authors