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24 Posts

10-23-2015

Hungary

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Lenovo G510 2. HDD disappeares from time to time on windows 10

2016-10-22, 20:29 PM

Hi,
I replaced the optical drive with a 2. hdd (with hdd caddy), but it disappeares frome time to time, randomly. I can see both drives in bios, but windows 10 cant connect it.
i7 4702MQ, 8 GB ram, R7 M265

 

Kingston SV300S37A120G 120GB SSD in the main SATA drive
1TB WD Scorpio Blue in SATA caddy

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24 Posts

10-23-2015

Hungary

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Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-04-01, 19:07 PM

I think i have a solution.

I disassembled the laptop till the top cover comes off. At that point you can access the sata connector that goes to the optical drive (HDD caddy). I unplugged the ribbon cable and removed the crews. Then i cleanded the connectors and the cable with an unused toothbrush. Reassambled and the HDD is working fine. I stress tested it and restarted many times.

 

What was suprising is that the cable does not have any locking mechanism. I travel 2x3 hours a week and always pack my laptop. So this could cause the trouble. 

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24 Posts

10-23-2015

Hungary

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Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2016-12-01, 11:19 AM

Sometimes it shows after startup, sometimes not. Sometimes it just disconnects while use. I tried to uninstall Intel Rapid Storage Technologies, reinstall windows, install the Intel RST driver on the driver download page, even the updated version. None of them worked.

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60 Posts

08-14-2014

Pakistan

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Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-02-11, 17:27 PM

I have the same problem

Were you able to fix this issue?

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2400 Posts

11-07-2014

United States of America

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Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-02-11, 17:33 PM

This could be a connector issue, either with the docking device to notebook, or between the HDD and docking device.  I would suggest checking connectors, make sure are tight and secure. You can also clean the contact points with rubbing alcohol to see if that can help.

 

Good luck.

 

CB


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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24 Posts

10-23-2015

Hungary

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Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-02-11, 18:26 PM

I still have no solution.

There was another post on reddit where they offered some solutions. It did not worked for me, but you can try them also.

https://www.reddit.com/r/techsupport/comments/56lrdd/lenovo_g510_secondary_hdd_problem_via_caddy/

 

Also, i cleared all connectors, no sign of damage and they are clear. And i think its a software issue, because the default SATA controller can connect it, but can not use it. 

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2400 Posts

11-07-2014

United States of America

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Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-02-11, 18:44 PM
With some of the after market "docks" used to replace the optical drive with a HDD it will not work correctly due as the controller for the optical drive bay only accepts optical drives. When a HDD is inserted it does not work as the controller will not "talk" to it correctly.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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24 Posts

10-23-2015

Hungary

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Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-02-11, 20:18 PM

But it was working for me for half a year, and then something happened (i guess windows update) and now its not shown in windows.

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60 Posts

08-14-2014

Pakistan

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Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-02-11, 20:47 PM

Yes i reseated the Drive again.

Now it does show in my explorer but now i have started facing another problem

Detailed in : https://forums.lenovo.com/t5/Lenovo-B-and-G-Series-Notebooks/Lenovo-G510-HDD-stop-working-after-inserting-inside-Caddy-and/m-p/3570121

 

Problem is that hard drive stucks after 5 to 10 minutes after every startup.

Is this due to some flip switch in universal Caddy? as while reseating the Caddy and HDD i fou

 

I dont know why it seems to stuck again and again

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24 Posts

10-23-2015

Hungary

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  • Message 9 of 20

Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-02-12, 11:06 AM

I had the same issue at first. The HDD in the caddy does not work with the standard microsoft SATA controller. After i installed the intel Rapid Storade Technology it forked for some time, then the drive just disappeared. You can chck the SATA controller in device manager.

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60 Posts

08-14-2014

Pakistan

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  • Posts: 60
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  • Message 10 of 20

Re: Lenovo G510 2. HDD disappeares from time to time on windows 10

2017-02-12, 12:07 PM

I have Standard SATA AHCI Controller installed, i tried install rapid storage but it doenst intall may be its already updated.

 

I dont know why Lenovo Just dont push BIOS update compatible with Windows 10 and fixing such types of issues as alot of users experienced this issue. I am pretty sure this is not hardware problem as i see alot of Lenovo G510 Users success using Caddy.

 

I think solution can be to find some other caddy with better quality to this one.

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