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Not applicable
Posts: 1
Registered: ‎12-18-2012
Location: Kentucky
Views: 3,269
Message 1 of 2

Lenovo G570 one key recovery problem



My G570 will not start windows. When I try to recover using the one key recovery button I will get a desktop background screen but no icons or recovery screens are visible, only the mouse pointer. Any ideas?

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Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 3,249
Message 2 of 2

Re: Lenovo G570 one key recovery problem

hi dutch3546,


Welcome to the Lenovo Community.


From the scenario that you just described, it looks like you have a bad hard drive. The only way to make sure is to do a hardware test on the HDD (you will need another computer with an CD-DVD Drive). I personally use UltimateBootCD for the diagnostics (use the HDD diagnostic according to the brand of your HDD). Video usage here.and here. Click here for details or:follow the stes below:


1. Download the the UBCD ISO (

2. Burn the ISO using imgburn

3. Insert the CD that you just created into the defective computer and reboot

4. Upon reboot, continuously press F12 and boot from the ODD/CD-DVD


To burn the diagnostic softwre on a flashdrive, follow this guide



If you find any errors, you will need to change the HDD. If don't have a recovery or restore disc, you can obtain one by contacting the Lenovo Technical Suport. Support phone list here.



Hope this helps.

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