12-18-2012 06:32 AM
My G570 will not start windows. When I try to recover using the one key recovery button I will get a desktop background screen but no icons or recovery screens are visible, only the mouse pointer. Any ideas?
Solved! Go to Solution.
12-18-2012 10:08 AM
Welcome to the Lenovo Community.
From the scenario that you just described, it looks like you have a bad hard drive. The only way to make sure is to do a hardware test on the HDD (you will need another computer with an CD-DVD Drive). I personally use UltimateBootCD for the diagnostics (use the HDD diagnostic according to the brand of your HDD). Video usage here.and here. Click here for details or:follow the stes below:
1. Download the the UBCD ISO (www.ultimatebootcd.com)
2. Burn the ISO using imgburn
3. Insert the CD that you just created into the defective computer and reboot
4. Upon reboot, continuously press F12 and boot from the ODD/CD-DVD
To burn the diagnostic softwre on a flashdrive, follow this guide
If you find any errors, you will need to change the HDD. If don't have a recovery or restore disc, you can obtain one by contacting the Lenovo Technical Suport. Support phone list here.
Hope this helps.