01-28-2018 06:41 PM
I have a G580 with 2 sticks of 4gb (8gb total) currently. I bought these hoping they would work:
However, when I install them I only get a black screen with the camera light lit up. Is this ram incompatible? I thought this laptop was able to handle 16gb of ram.
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01-28-2018 07:52 PM - edited 01-28-2018 07:57 PM
16GB max / PC3-12800 1600MHz DDR3*, non-parity,
dual-channel capable, two 204-pin SO-DIMM sockets
Your ORDERED Amazon memory is not clocking down nor liked by your BIOS.
Crucial.com shows this: two 8GB-sticks which is your spec.
You may not find these specs(for sale) on Amazon, but are on crucial.com .
Crucial.com and crucial resellers sell the same stick under different part numbers.
Crucial.com is showing pc3-12800 and pc3-14900 (your Amazon ordered sticks) compatible.
Open a live chat at Crucial.com for best resolution.