07-06-2016 06:19 AM
A small amount of water was spilt over the keyboard. It was promptly soaked up and computer worked fine for two hours. Some of the keys are no longer working (space, b, n and arrows). The computer is working fine and external keyboard is fine.
Any ideas of how to get them working again? They have been removed and all looks dry.
Solved! Go to Solution.
07-06-2016 09:32 AM - edited 07-06-2016 09:33 AM
Hi Raindrops ,
Welcome to the Community Forums.
Water spill are accidental damage that standard warranty will not cover (accidental damage plan is needed) . As the location would appear localized in the certain areas as described , most likely the spill did manage to reach down.
It may cause further damage powering it on without having it checked internally , air drying it from the inside to avoid further damage to systemboard . Herewith is the hardware manual as a guide if you have the tools and skills to perform the task.
After air drying storing it on room temperature for 24 hours (some for 2-3 days) without the battery before checking else keyboard may need to be replace in further hope of avoid insult to the systemboard below.
You may call in tech support if needed.
Hope this help answer your query.
Update us how things go.
09-21-2016 03:15 PM
I've had the computer checked and there is nothing wrong with the internal components (thankfully). I changed the keyboard yesterday and everything is working fine.
Thanks for your help!
09-21-2016 07:00 PM
Hi Raindrops ,
Good to know that all is doing ok after the keyboard replacement and that the motherboard is not affected .
Please don't hesitate to visit our community at anytime.
Best luck to all your endeavors.