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Abdelfattahben
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Posts: 16
Registered: ‎09-19-2016
Location: MA
Views: 604
Message 1 of 6

Lenovo G580 battery issue

Hello
I have a Lenovo G580 laptop with windows 7.
I used it for about 2 years and 1 month ago my laptop dies
the laptop does not work and does not have any sign of electric. it does not work with the AC adaptor or with the battery, so the issue was in the motherboard, i bought a new motherboard and replaced the old one with the new (used), then the laptop back to  life again
but the problem is the laptop does not function with the battery, when I plugging the AC adaptor the charging lamp Lighting up and when I run the windows the battery indicator show (92% in charge) for hours and when i unplug the ac adaptor computer shuts down instantly.
Please advise .
Thank you !

Sr Support Specialist
Posts: 7,571
Registered: ‎11-30-2015
Location: PH
Views: 561
Message 2 of 6

Re: Lenovo G580 battery issue

Hi Abdelfattahben . 

 

Greetings.

 

Unplug the ac charger and remove the battery . Press and hold down the power button for 6-12 seconds to power drain.

Place back the battery and plug in the charger and boot on Windows.

 

Open device manager and right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall

Restart and if you have the same issue , uninstall Energy management and restart. 

 

If the same issue, urn off the machine and have the ac chrger connected . 

How was the status of the battery LED (seepage 30)  , this should go from an amber to solid white as you have it connected to the ac charger for 2-3 hours without turning it on . 

 

Proceed following the battery checkout guide in page 22.

 

Update us how things go.

 

Regards



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Abdelfattahben
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Posts: 16
Registered: ‎09-19-2016
Location: MA
Views: 526
Message 3 of 6

Re: Lenovo G580 battery issue

Hello again

Sorry for the delay

After check the battery and be sure is died, i bought a new original battery, from the link below "aliexpress"

http://bit.ly/2i5Jb84

when i got the new one and replaced it with the laptop and its work great, but when i reconnect the AC, i got the message "plugged in but not charging status message".

I spent +6h on forums testing solutions, even changed The OS from win 10 to win 7 and check with the energy management and did all the solutions steps without any luck,

it is always having an unauthorized battery status in the energy management and have  battery led orange blinking all the time.

Any help please?!

Abdelfattahben
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Posts: 16
Registered: ‎09-19-2016
Location: MA
Views: 512
Message 4 of 6

Re: Lenovo G580 battery issue

any help please?!

 

Today I visited a friend that have a (lenovo G505 windows 8.1)  and put the new battery and its doing the same thing, "plugged in, not charging + battery led orange blinking all the time.
I used his original battery and its work great in my laptop G580 and charged normanly, (the problem is not in my motherboard or the AC adapter).

Sr Support Specialist
Posts: 7,571
Registered: ‎11-30-2015
Location: PH
Views: 499
Message 5 of 6

Re: Lenovo G580 battery issue

Hi Abdelfattahben , 

 

Greetings.

 

Did you use the Lenovo part number to order it as it would be best to get it from Lenovo certified distributor. The same error appears on non BIOS recognized batteries. 

 

Try calling in technical support if resetting BIOS defaults did not help.

 

Regards



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Abdelfattahben
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Posts: 16
Registered: ‎09-19-2016
Location: MA
Views: 491
Message 6 of 6

Re: Lenovo G580 battery issue

Hello again
yes the Lenovo part number is the same as the original, as you can seeing it in the preview picture,
yes i already reset and update the BIOS without any luck,

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