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Pamela3
Fanfold Paper
Posts: 3
Registered: ‎07-31-2015
Location: ZW
Views: 1,451
Message 1 of 8

Lenovo G580 not turning on and screen blank on.

My lenovo G580, i switched on wednesday 27th Sept 2017 and when I tried putting it on, on the 29th sept 2017, it refused to come on. Tested the adapter on Multimeter, its okay. When I press the power button, the light on top comes on and I hear a beep sound, then nothing. Tried methods of holding down the power button 10 times at a second interval, then 30seconds, still no help. Tried pressing shift and F8 together and pressing the power on, continued pressing the shift and F8, still no results. Tried connecting using USB to HDM but no success. Please help. Thank you in advance

 

Pamela     

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,411
Message 2 of 8

Re: Lenovo G580 not turning on and screen blank on.

Hello Pamela3

Thanks for using the Lenovo forums.


If the unit is refusing to turn on, then by the sounds of things, this will be a hardware issue, I would recommend that you get in touch with the local lenovo support line, and request a repair.

 

Below is the link to the phone list where you can find these numbers

 

 

Hope this helps, let us know how you get on.


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sumitarora17889
Blue Screen Again
Posts: 4
Registered: ‎05-21-2014
Location: IN
Views: 1,402
Message 3 of 8

Re: Lenovo G580 not turning on and screen blank on.

Possibly due to a RAM issue. If it is in warranty, get it checked.

Not an expert, saying it from experience. Beeping sound may indicate that the system is not able to use RAM.
SeniorGuru
Posts: 2,363
Registered: ‎11-07-2014
Location: US
Views: 1,380
Message 4 of 8

Re: Lenovo G580 not turning on and screen blank on.

You may be having an issue with RAM or the system files on the hard disk drive. When it turns on and "beeps" it has passed POST checks and hands off the machine state to the operating system boot loader program. If the boot loader fails to work properly it can hang the machine at a "blank" or black screen with no other information showing.

This is not easy to check, but if you can boot the computer by the "Novo" button (smaller button with a ^ next to it) instead of the power button it may present you with options to recover the system to an earlier state.

Good luck.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
Pamela3
Fanfold Paper
Posts: 3
Registered: ‎07-31-2015
Location: ZW
Views: 1,369
Message 5 of 8

Re: Lenovo G580 not turning on and screen blank on.

Thanks for the advice. I have since taken the laptop for repair. I am waiting for them to inform me what the problem is.

SeniorGuru
Posts: 2,363
Registered: ‎11-07-2014
Location: US
Views: 1,360
Message 6 of 8

Re: Lenovo G580 not turning on and screen blank on.

Please post back with results.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
Pamela3
Fanfold Paper
Posts: 3
Registered: ‎07-31-2015
Location: ZW
Views: 1,353
Message 7 of 8

Re: Lenovo G580 not turning on and screen blank on.

HI,

 

At first they said it was the fan which had dust and this was causing the heating. Then they said it was the mother and were looking to see if they can repair it. Yesterday, they called and said the motherboard was burnt due to damage caused by power shortages we experience in the country. And they advised for the replacement of the motherboard. Am still waiting for them to call me as they said they would further advise me. Thanks

SeniorGuru
Posts: 2,363
Registered: ‎11-07-2014
Location: US
Views: 1,341
Message 8 of 8

Re: Lenovo G580 not turning on and screen blank on.

They are probably right about unstable power, it can cause damage to attached equipment, including "burning out" components tied to or soldered to the main board.

A power conditioning AVR battery back up device could prevent most if not all of the power issues from recurring to your notebook computer if you use one correctly.

Good luck.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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