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omegaone
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Message 1 of 7

Lenovo G700 one key

POST (Power On Selft Test) failed and mother board is being replaced. Since the authentication key for operating system is in this hardware how can i get it replaced?  I tried to call the phone support, no one able to answer this question.

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Message 2 of 7

Re: Lenovo G700 one key

Hi omegaone! 

There is an answer here https://forums.lenovo.com/t5/Lenovo-B-and-G-Series-Notebooks/Windows-key-G510/td-p/3444016 from one of our specialist regarding with the Showkeyplus application to gather the license key installed. 

 

Regards,



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omegaone
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Message 3 of 7

Re: Lenovo G700 one key

Thank you. That post deal with hard drive replacement. In my case, the mainboard is being replaced and the original key is on that board.

I have called Lenovo support but they are not able to help. If you know the proper way to get the key replaced given the situation, please let me know.

I can call microsoft, chances are they will ask me to contact product manufacturer that be Lenovo. Hope this post can help others as well because this could be a common occurance and the answers are not readily available.

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Message 4 of 7

Re: Lenovo G700 one key

Hi omegaone,

 

Thanks for getting back to us. You may check this article under the 'Computer has a recent hardware repair (motherboard or hard drive replacement)". Let us know if you need anything else. Ash_Lenovo



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omegaone
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Message 5 of 7

Re: Lenovo G700 one key

Thank you Ashley.

I went through the article and typed in my serial number of G700. It recognizes the product but direct me to either this forum or premium support as the product is out of warranty.

As we are advancing in technology, one would expect that cases like this would have a reasonalbe solution as it be easier to buy a another laptop rather than going about replacing a hardware like Mainboard which unfortunatly carries this key  for validation. I believe it can be done better. When support is provided for reasonalbe cases like this outside warranty, for simply replacing the key which was paid for in the first place. To my knowledge, there is no known process for backing up the bios key in case bios fails and hardware need to be replaced.

 

The true customer service experience comes in cases like this for product support, and the name such as IBM or Lenovo would come to mind when someone need to rely on product and perhaps use a product to its useful life as most hardware on this product would be thrown out to be recycled not meeting their useful life. This has beome the Normal Mode of Operation in today's world.

 

 

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Message 6 of 7

Re: Lenovo G700 one key

In my experience, when the system board is changed out, the OS is reloaded (factory image) before the system is sent back to the customer. This means that either the same key was used to re-install, or a new key was inserted when the factory image was loaded up.

If you are sending the notebook in for service, make sure you back up your data off the hard drive (documents, pictures and such.) Take photos of the serial numbers, the outside of the case and the screen, and keyboard sections.

This helps with documenting issues and also making sure it comes back in good shape.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
omegaone
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Message 7 of 7

Re: Lenovo G700 one key

Thank you. Unfortunately the system board is out of warranty and I am purchasing one replace it and it is not from Lenovo

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