05-08-2016 12:39 AM
I am helping a friend with Lenovo laptop G710. He had purchased it with preinstalled Windows 8.1 which was upgraded to Windows 10.
Everthying seems to work except the USB 3.0 port. Every time he connects any device (external hard disk, WiFi antenna), the device works properly for a moment and after that starts disconnecting and reconnecting constantly.
He tried to install the available drivers for his model from your website but it did not work. He also scanned his laptop with your software for driver updates and there was a message that the sytem is up-to date.
By the way, for test purposes he installed Ubuntu and the USB port was working.
Could you please assist with this issue? Do you recommend the use of any other driver for any other model?
05-08-2016 08:51 AM