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08-11-2015

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Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

2015-08-11, 10:46 AM

Hi,

 

I proceeded to the upgrade with W10 last week. Everything went perfect except for Dolby Advanced Audio, which doesn't work anymore.

Each time I'm starting the computer, the message "Dolby Avanced Audio cannot start. Please restart computer or reinstall"

 

It's really annoying and I already got the problem when upgrading from W8 to W8.1

 

Thanks for your help.

 

Regards

 

 

Mod's Edit: System model added to the front of Subject line for improve visibility

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4468 Posts

04-22-2013

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Re: Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

2015-08-12, 14:23 PM

Hi iyyappan_3,

 

Welcome to Lenovo Community Forums!


First make sure that the Audio driver and the dolby will be in sync.

Open Device Manager 

    Uninstall the Audio Device Under Sound and gaming controllers / Make sure to place a check in the Delete driver software prompt.

           

Now make sure you don't have any dolby components

    Proceed to Control Panel / Programs / Uninstall a Program

                     Uninstall all Dolby Related programs

                             Restart if Prompted

Now install this software driver

 

https://download.lenovo.com/consumer/mobiles/au200w81.exe

When you install this software it will show you a directory path whre it will extract, Make sure to Remember the path

 

This next xtep is important

Open the directory path where the Audio driver installer extracted the Audio driver.

Check all the folders inside it and find the Dolby Installers, Install the Dolby either Advanced audio or Digital plus.

 

and you should now get your dolby back

 

Hope this helps

Cheers!



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3 Posts

08-11-2015

France

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Re: Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

2015-08-13, 14:55 PM

Hi,

 

Thanks for your solution proposal regarding the Dolby Advanced Audio v2 software. This kind of solution, I tried it already 5 or 6 times without success (I found it on other forums).

I tried it again following your instructions : IT DEFINITLY DOESN'T WORK, and the installation of the audio driver is ok, but now the install of Dolby Advanced is impossible... The installation of Dolby starts, and then ends suddenly due to an error (not identified).

 

Any other suggestion ? (A working one, please !!!)

 

Regards.

 

Chris

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08-08-2015

United States

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Re: Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

2015-08-16, 3:03 AM

Has anyone figured out a solution to this for g780?  this is ridiculous

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3 Posts

08-11-2015

France

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Re: Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

2015-08-18, 7:41 AM

Problem fixed. the method described in the previous post works, but u have to be 100% sure that all the components of Dolby Advanced software are uninstalled, otherwise it will troubleshoot the re-install process ;-)

 

My Dolby is back :-)

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04-22-2013

Philippines

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Re: Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

2015-08-18, 13:46 PM

Hi Chris3,

 

Im glad that it worked out for you!

 

Regards

Solid Cruver



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08-30-2015

Slovakia

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Re: Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

2015-08-30, 5:18 AM

Hi i have also problem with Dolby. So i tried to reinstall driver - completed, then i chose to install C:\drivers\Conexant Audio Driver\DolbyGUI\x64 -> DolbyDigitalPlusAA, but after installation i got an error: actual version of Dolby Digital Plus is 7.6.4.9 and software application awaits verison of driver 7.3.2.2. Install please right combination of driver and system application.

 

Can u help me, please?

 

Marko 

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1 Posts

11-18-2016

IN

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Re: Lenovo G780 - Upgrade to Windows 10 - Dolby Advanced Audio v2 doesn't work

2016-11-18, 15:28 PM

I have Lenove:G580

 

I am also facing the same version problem in windows 10.1.

 

Pl give a exact solution to deal with this. 

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