04-08-2017 06:14 AM
Hi all, I have a big problem.
Some days ago, I was using my laptop while it was charging. Then, it suddenly turned off. I noticed that the battery light was red and blinking. I turned on my laptop and there wasn't any problem, it worked fine and the only strange thing was the battery icon, that showed around 7 %. It charged well and there wasn't any problem. At the next day it happened again, but when it was charging some hours later, the laptop turned off again. This problem kept happening this last days, but now when I charge the laptop, on the battery icon it says "connected but without charging". The first times this new issue happened it was solved by disconnecting and connecting the charger, but now it charges only by 3 or 5 seconds. Sometimes it works well but till around 60 %, where it start to doesn't charge.
Can you help me?
04-10-2017 02:44 AM
Hi there, Carlos -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
You can start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.
Based from your findings, it's possible that:
- The battery circuit inside is not working to unload the charge, or
- One of the battery cells have already reached its life span
- the chip that handles how the battery gets charge/discharge and checks the charge level of each battery cell (both are controlled by a firmware) is malfunctioning.
Update us how it goes.
Tap that kudos button if I helped
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