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Skull11
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Posts: 6
Registered: ‎03-19-2015
Location: Romania
Views: 3,428
Message 1 of 13

Lenovo b50-45 won't detect my r5 m230 video card

Hello everyone....I have a problem with my laptop...I just bought it few weeks ago and it can't detect my r5 graphic card. I downloaded all drivers from lenovo official site but..it still won't work...I'm running windows 7 64 bit.
When I opened device manager->display adapters, I can see just this (see picture below)
http://i.imgur.com/YDAr9amh.png

Also I did check the bios setings and it's set as switchable graphic...Can anyone help me with that?
Thank you.

Skull11
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Posts: 6
Registered: ‎03-19-2015
Location: Romania
Views: 3,372
Message 2 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

Someone know how to fix it? I really need to fix it asap Smiley Indifferent
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Message 3 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

hi Skull11,

 

Can you please send me a PM regarding the B50-45's Serial Number (eg., CB12345678) to check the specs of your system.

 

 

Regards



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Skull11
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Message 4 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

The serial number is CB********

 

Mod comment: Serial number removed for members protection.

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Message 5 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

hi there,

 

Based from that serial number, here's what I found:

  - B50-45 specs

 

The AMD Radeon(TM) R4 Graphics that you see in the Device Manager > Display Adapters is from the A6-6310 which is an integrated graphics.

 

The AMD Radeon HD 8500M on the other hand is likely the other GPU that's soldered on the motherboard. You can verify this by the hardware ID (see this guide)

 

Sample hardware ID's:

AMD Radeon R5 M230:  PCI\VEN_1002&DEV_666F&SUBSYS_380517AA

AMD Radeon HD 8500M: PCI\VEN_1002&DEV_666F&SUBSYS_381917A

 

More info here.

 

If you're hardware ID for the AMD Radeon HD 8500M matches the one above then this may explain why Windows doesn't show the AMD Radeon R5 M230 as your system is configured with the Raden HD 8500M.

 

Edit: Added links 

 

 

Regards



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Skull11
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Message 6 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

One of your Sample Hardware ID's AMD Radeon HD 8500M: PCI\VEN_1002&DEV_666F&SUBSYS_381917A matches with my hardware ID from AMD Radeon HD 8500M PCI\VEN_1002&DEV_666F&SUBSYS_381917AA&REV_00  I guess. Also I have a picture here with it too
http://i.imgur.com/OATAve8h.png
After you told me that ""The AMD Radeon HD 8500M on the other hand is likely the other GPU that's soldered on the motherboard. You can verify this by the hardware ID (see this guide)"" I did what the that person said in the guide and here's what I found. I took the hardware ID from my AMD Radeon HD 8500M and I wrote at "Vendor search" 1002 and at "Device Search" 666F as you can see in this picture --> http://i.imgur.com/DwN1nkih.png.
After I press'd the search button for Vendor Search, here's what the program said. (see that in the picture)---> http://i.imgur.com/19Dl1kHh.png. After I press'd the search button for Device Search , the program told me this(see picture again)--->http://i.imgur.com/eacWU0Hh.png
Now...what should I do?
Thanks you for helping me.

 

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Message 7 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

hi there,

 


@Skull11 wrote:

One of your Sample Hardware ID's AMD Radeon HD 8500M: PCI\VEN_1002&DEV_666F&SUBSYS_381917A matches with my hardware ID from AMD Radeon HD 8500M PCI\VEN_1002&DEV_666F&SUBSYS_381917AA&REV_00  I guess. Also I have a picture here with it too
http://i.imgur.com/OATAve8h.png 


This means that your model did came with the AMD Radeon 8500M and not with the Radeon R5 M230 but the two GPU's are identical (check this review).

 


 I did what the that person said in the guide and here's what I found. I took the hardware ID from my AMD Radeon HD 8500M and I wrote at "Vendor search" 1002 and at "Device Search" 666F as you can see in this picture --> http://i.imgur.com/DwN1nkih.png.
After I press'd the search button for Vendor Search, here's what the program said. (see that in the picture)---> http://i.imgur.com/19Dl1kHh.png. After I press'd the search button for Device Search , the program told me this(see picture again)--->http://i.imgur.com/eacWU0Hh.png
Now...what should I do?
Thanks you for helping me.

 


This means that the pcidatabase.com website is not yet updated with the AMD Radeon 8500M's hardware ID.

 

 

Regards



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Skull11
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Posts: 6
Registered: ‎03-19-2015
Location: Romania
Views: 3,289
Message 8 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

So what can I do in this case? I need to go to the store and replace my laptop or something like that right?

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Message 9 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

If you specifically ordered a B50-45 with an AMD Radeon R5 M230 then yes, you will need to contact the place of purchase (if it's still possible to get a replacement unit) as you definitely received a different model.

 

 

Regards



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Skull11
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Location: Romania
Views: 3,280
Message 10 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

Yea I have a warranty for it. Thank you very much, you just did a good job. Thank you again Smiley Happy

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