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7 Posts

03-19-2015

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Lenovo b50-45 won't detect my r5 m230 video card

2015-03-19, 18:48 PM

Hello everyone....I have a problem with my laptop...I just bought it few weeks ago and it can't detect my r5 graphic card. I downloaded all drivers from lenovo official site but..it still won't work...I'm running windows 7 64 bit.
When I opened device manager->display adapters, I can see just this (see picture below)
http://i.imgur.com/YDAr9amh.png

Also I did check the bios setings and it's set as switchable graphic...Can anyone help me with that?
Thank you.

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6095 Posts

02-11-2012

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Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-23, 18:22 PM

If you specifically ordered a B50-45 with an AMD Radeon R5 M230 then yes, you will need to contact the place of purchase (if it's still possible to get a replacement unit) as you definitely received a different model.

 

 

Regards



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7 Posts

03-19-2015

Romania

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  • Message 2 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-20, 15:03 PM
Someone know how to fix it? I really need to fix it asap :|
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6095 Posts

02-11-2012

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Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-20, 15:37 PM

hi Skull11,

 

Can you please send me a PM regarding the B50-45's Serial Number (eg., CB12345678) to check the specs of your system.

 

 

Regards



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7 Posts

03-19-2015

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Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-20, 15:47 PM

The serial number is CB********

 

Mod comment: Serial number removed for members protection.

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6095 Posts

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Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-20, 20:22 PM

hi there,

 

Based from that serial number, here's what I found:

  - B50-45 specs

 

The AMD Radeon(TM) R4 Graphics that you see in the Device Manager > Display Adapters is from the A6-6310 which is an integrated graphics.

 

The AMD Radeon HD 8500M on the other hand is likely the other GPU that's soldered on the motherboard. You can verify this by the hardware ID (see this guide)

 

Sample hardware ID's:

AMD Radeon R5 M230:  PCI\VEN_1002&DEV_666F&SUBSYS_380517AA

AMD Radeon HD 8500M: PCI\VEN_1002&DEV_666F&SUBSYS_381917A

 

More info here.

 

If you're hardware ID for the AMD Radeon HD 8500M matches the one above then this may explain why Windows doesn't show the AMD Radeon R5 M230 as your system is configured with the Raden HD 8500M.

 

Edit: Added links 

 

 

Regards



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7 Posts

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  • Message 6 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-20, 21:30 PM

One of your Sample Hardware ID's AMD Radeon HD 8500M: PCI\VEN_1002&DEV_666F&SUBSYS_381917A matches with my hardware ID from AMD Radeon HD 8500M PCI\VEN_1002&DEV_666F&SUBSYS_381917AA&REV_00  I guess. Also I have a picture here with it too
http://i.imgur.com/OATAve8h.png
After you told me that ""The AMD Radeon HD 8500M on the other hand is likely the other GPU that's soldered on the motherboard. You can verify this by the hardware ID (see this guide)"" I did what the that person said in the guide and here's what I found. I took the hardware ID from my AMD Radeon HD 8500M and I wrote at "Vendor search" 1002 and at "Device Search" 666F as you can see in this picture --> http://i.imgur.com/DwN1nkih.png.
After I press'd the search button for Vendor Search, here's what the program said. (see that in the picture)---> http://i.imgur.com/19Dl1kHh.png. After I press'd the search button for Device Search , the program told me this(see picture again)--->http://i.imgur.com/eacWU0Hh.png
Now...what should I do?
Thanks you for helping me.

 

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6095 Posts

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  • Message 7 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-23, 14:41 PM

hi there,

 


wrote:

One of your Sample Hardware ID's AMD Radeon HD 8500M: PCI\VEN_1002&DEV_666F&SUBSYS_381917A matches with my hardware ID from AMD Radeon HD 8500M PCI\VEN_1002&DEV_666F&SUBSYS_381917AA&REV_00  I guess. Also I have a picture here with it too
http://i.imgur.com/OATAve8h.png 


This means that your model did came with the AMD Radeon 8500M and not with the Radeon R5 M230 but the two GPU's are identical (check this review).

 


 I did what the that person said in the guide and here's what I found. I took the hardware ID from my AMD Radeon HD 8500M and I wrote at "Vendor search" 1002 and at "Device Search" 666F as you can see in this picture --> http://i.imgur.com/DwN1nkih.png.
After I press'd the search button for Vendor Search, here's what the program said. (see that in the picture)---> http://i.imgur.com/19Dl1kHh.png. After I press'd the search button for Device Search , the program told me this(see picture again)--->http://i.imgur.com/eacWU0Hh.png
Now...what should I do?
Thanks you for helping me.

 


This means that the pcidatabase.com website is not yet updated with the AMD Radeon 8500M's hardware ID.

 

 

Regards



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7 Posts

03-19-2015

Romania

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  • Message 8 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-23, 18:03 PM

So what can I do in this case? I need to go to the store and replace my laptop or something like that right?

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6095 Posts

02-11-2012

Philippines

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  • Message 9 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-23, 18:22 PM

If you specifically ordered a B50-45 with an AMD Radeon R5 M230 then yes, you will need to contact the place of purchase (if it's still possible to get a replacement unit) as you definitely received a different model.

 

 

Regards



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0 person found this solution to be helpful.

This helped me too

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7 Posts

03-19-2015

Romania

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  • Posts: 7
  • Registered: ‎03-19-2015
  • Location: Romania
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  • Message 10 of 13

Re: Lenovo b50-45 won't detect my r5 m230 video card

2015-03-23, 19:18 PM

Yea I have a warranty for it. Thank you very much, you just did a good job. Thank you again :)

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