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Paper Tape
Posts: 2
Registered: ‎12-30-2013
Location: United States
Views: 2,377
Message 1 of 5

Lenovo b570 Keyboard Not Working Properly



I am typing this message for a friend who is having issues with her Lenovo D570 Keyboard.


It was working fine this morning and actually very recently into the night. but at 9:52 PM EST, Her keyboard started to act very unusual.


For instance when ever she types a Key, when she pushes the "I" key, it also types out I O and P. 

This problem apparently affecting a ton of her other keys as well.  

If she tries typing anything the keys bring up the start menu, as well as other programs such as a menu that says

"Computer Only, Duplicate, Extend, Projector Only"


There was nothing spilt on the keyboard to make it sticky, and the keys are not stuck.

We're are very curious what could be causing this problem.

If you could help explain or give us steps to fix this problem it would be very appreciated. 


Thank you for your time.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 2,349
Message 2 of 5

Re: Lenovo b570 Keyboard Not Working Properly

hi jenniby,


Welcome to Lenovo Community Forums!


I believe it is the Lenovo B570 you're saying, 

Try doing a power drain,

    Remove AC adapter and Battery, then hold down the power button for at least 15 sec. this will drain off the power from the MOBO.


Reconnect everything and see if that works,

Also try using an external Keyboard to test out the Windows.


If that did not work I suggest Calling Lenovo Technical support for Hardware Concern.



Solid Cruver

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Paper Tape
Posts: 2
Registered: ‎12-30-2013
Location: United States
Views: 2,339
Message 3 of 5

Re: Lenovo b570 Keyboard Not Working Properly

Thanks for the reply! 


As is turns out the laptop was back to normal on it's own the next morning. 

But will keep your tip in mind if it acts up again.


Thank you very much!


moderator edit: subject(s) edited

What's DOS?
Posts: 1
Registered: ‎05-14-2017
Location: US
Views: 665
Message 4 of 5

Re: Lenovo b570 Keyboard Not Working Properly

The computer works with on screen keyboard.. With external keyboard the computer works but shift keys seems pressed.

The  on board keyboard does not respond at all. I would need help to know if the keybord needs replacement and if so how to replace.         

Posts: 2,287
Registered: ‎11-07-2014
Location: US
Views: 654
Message 5 of 5

Re: Lenovo b570 Keyboard Not Working Properly

I would suggest cleaning out dust / debris from under the keys with compressed (canned) air.... Blown gently under keys may dislodge and remove any foreign objects that would be preventing it from clearing the signal.

For directions on how to remove / replace the keyboard - your best bet is to download the Maintenance Manual from the support tab of this site. It is in the documents section, as a PDF file.

Good luck.


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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