02-28-2017 11:40 PM
I have some problem with battery. The issue start when 1 week ago. My notebook sometimes does not charge while I plugged in the adaptors to the notebook. After I turn off the notebook. I turn on it 3hours later and become a normal while I plugged in the adaptors into the notebook and charged very well. But, now I have same problem again with this.
So, I do not know why this is happening and how to solve it.
Please help me to handle it.
Thank you very much.
03-01-2017 03:06 PM
03-02-2017 12:40 AM
Thanks for using the Lenovo forums.
This may be a faulty battery or charger.
Try using a different charger, see if that makes a difference.
Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.
(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal
If these steps do not work, you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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