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papamilhas
What's DOS?
Posts: 1
Registered: ‎11-17-2017
Location: PT
Views: 209
Message 1 of 2

Lenovo g50-70 audio combo jack problems

Hi Guys

 

need help with the sound on my lenovo G50-70 . Sometimes when i insert da headphones in the jack plug , i get no sound. I have to restart de computer a couple of times before solving the problem..

 

thanks

 

jv

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 151
Message 2 of 2

Re: Lenovo g50-70 audio combo jack problems

Hello Papamilhas

Thanks for using the Lenovo forums.


Try to download the Audio and Chipset drivers for the unit from the support page. Make sure to reboot after an update on the unit.

Also, Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal


Hope this helps, let us know how you get on.


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