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kiranhaardy
Blue Screen Again
Posts: 34
Registered: ‎11-08-2014
Location: India
Views: 606
Message 1 of 8

Lenovo g500 graphics card issue

i have  lenovo g500  notebook with 4 gb ram and  2gb amd radeon 8500M
graphics chip.. recently i had flickering screen and random flashing
colors on screen  when i use apps that make use  external gpu ...apps that had high
performance option in amd ccc are giving  out this output

Lenovo G500 windows 8.1x64
Amd radeon 8570/8500m 2gb ddr3
intel hd 4000 4gb ram 500gb hdd
Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 556
Message 2 of 8

Re: Lenovo g500 graphics card issue

hi kiranhaardy,

 

Welcome to the Lenovo Forums.

 

From your description, it seems like there's a problem with the GPU.

 

To check, can you run OCCT and run a GPU Stress Test / Video Memory Test or run a Lenovo Video Test (see Quick Tests).

 

Guide:

How to Test NVIDIA/AMD Performance with OCCT

 

If you get errors, you may need to contact lenovo for service.

 

Support phone list

 

 

Regards



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kiranhaardy
Blue Screen Again
Posts: 34
Registered: ‎11-08-2014
Location: India
Views: 526
Message 3 of 8

Re: Lenovo g500 graphics card issue

the occt app does not recognize my amd graphics ard Smiley Sad 

it only shows intel hd 4000 and basic microsoft renderer

Lenovo G500 windows 8.1x64
Amd radeon 8570/8500m 2gb ddr3
intel hd 4000 4gb ram 500gb hdd
kiranhaardy
Blue Screen Again
Posts: 34
Registered: ‎11-08-2014
Location: India
Views: 521
Message 4 of 8

Re: Lenovo g500 graphics card issue

scrnshot.png

 

 

 

 

what to do now Smiley Sad

Lenovo G500 windows 8.1x64
Amd radeon 8570/8500m 2gb ddr3
intel hd 4000 4gb ram 500gb hdd
Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 497
Message 5 of 8

Re: Lenovo g500 graphics card issue

hi kiranhaardy,

 

If you look under Device Manager, do you see any erros on the AMD Graphics card? Also, have you tried the  Lenovo Video Test (uinder Quick Test) ?

 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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kiranhaardy
Blue Screen Again
Posts: 34
Registered: ‎11-08-2014
Location: India
Views: 493
Message 6 of 8

Re: Lenovo g500 graphics card issue

there is no error in device managers graphics processors lisy

it shows  amd radeon 8500m working normally

but in the dxdiag amd is not showing up only intelhd4000 card is shown over there

 

leonovo video test shows not applicabele for amd and in the intel hd4000 it shows several errors

Lenovo G500 windows 8.1x64
Amd radeon 8570/8500m 2gb ddr3
intel hd 4000 4gb ram 500gb hdd
Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 484
Message 7 of 8

Re: Lenovo g500 graphics card issue

hi kiranhaardy,

 

For units with switchable graphics (Intel + AMD), it's normal for dxdiag to show the Intel HD Graphics as it's the primary GPU that the system uses before it switches to the AMD Graphics.

 

The several errors that you saw on the Intel HD Graphics might explain the flickering issue that you have as this indicates video memory errors. I recommend that you report these findings by contacting lenovo as you may need to send the unit for service.

 

Support phone list

 

 

Regards



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kiranhaardy
Blue Screen Again
Posts: 34
Registered: ‎11-08-2014
Location: India
Views: 481
Message 8 of 8

Re: Lenovo g500 graphics card issue

thank u so much for helping... Smiley Happy
Lenovo G500 windows 8.1x64
Amd radeon 8570/8500m 2gb ddr3
intel hd 4000 4gb ram 500gb hdd

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