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kk19561
Paper Tape
Posts: 4
Registered: ‎08-27-2017
Location: AE
Views: 2,566
Message 1 of 8

Lenovo g500 ram upgrade

I own a lenovo g500 which currently uses 6gb of 1600mhz ddr3 ram, one 4gb and one 2gb stick

I was planning to upgrade the ram to 8gb by replacing the 2gb stick with a 4gb ddr3l stick.

But when I replaced it the laptop wouldn't boot up. 

My research showed that the 4gb ddr3l stick should work but it didn't.

All the ram sticks are from the same company so I don't think its a problem with the ram.

 

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 2,543
Message 2 of 8

Re: Lenovo g500 ram upgrade

Please download CPUZ from here;

http://www.cpuid.com/softwares/cpu-z.html

 

With the 4GB and 2GB memories installed, provide screenshots of the SPD tab (1 for each memory stick) and the memory tab. 

Take a picture of the label on the new 4GB memory you purchased -or- state all info on the label, ie part number.

kk19561
Paper Tape
Posts: 4
Registered: ‎08-27-2017
Location: AE
Views: 2,539
Message 3 of 8

Re: Lenovo g500 ram upgrade

CPU-Z  27_08_2017 16_51_34.pngCPU-Z  27_08_2017 16_51_51.png

And as for the ram stick I bought :

SK Hynix 4gb 1Rx8 PC3L - 12800S - 11 - 13 - B4

HMT451S6BFR8A- PB NO AA

sclexman
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Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 2,529
Message 4 of 8

Re: Lenovo g500 ram upgrade

What is the full machine model you have and what processor is installed?

Do you have the Intel HM76 chip set or the Intel HM 86 chipset?

 

When purchased new, did machine only have 4GB or 2GB inside?[or 6GB].

Your new memory looks good. Try to use it (alone) in your machine.

I am trying to figure out 4GB max in your machine or 8GB max in your machine.  [or 16GB max].

http://www.lenovo.com/shop/emea/content/pdf/Essential/GSeries/en/essential-g500-datasheet.pdf

Depending on what you read, it is all over the map.

 

kk19561
Paper Tape
Posts: 4
Registered: ‎08-27-2017
Location: AE
Views: 2,518
Message 5 of 8

Re: Lenovo g500 ram upgrade

My laptop is the lenovo ideapad g500 20236

My laptop has an intel i5 3230m, which means its part of the hm 76 chipset

My laptop came with 6gb of ram

When I tried to put the ram stick alone, I tried both slots, the issue was still their

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 2,511
Message 6 of 8

Re: Lenovo g500 ram upgrade

What BIOS level is installed? 78CN25WW is on your support page (v 2.03) dated aug 30, 2016. Readme.txt shows  Nov 19, 2013.

kk19561
Paper Tape
Posts: 4
Registered: ‎08-27-2017
Location: AE
Views: 2,509
Message 7 of 8

Re: Lenovo g500 ram upgrade

My bios is up to date (v2.03)

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 2,487
Message 8 of 8

Re: Lenovo g500 ram upgrade

Could you state where you purchased New 4GB stick from and possible weblink to vendor site? If it fails standalone, It may be your new 4GB stick is faulty.  

 

Your old 4GB:  HMT451S6BFR8A - PB

Your new 4GB: HMT451S6AFR8A - PB

 

Your new stick is an OLDER version of your old stick. 

 

Hynix shows A version End of Life in 2015.

https://www.skhynix.com/eolproducts.view.do?pronm=DDR3+SDRAM&srnm=HMT451S6AFR8A&rk=20&rc=module

 

Conclusion: A version stick is DOA. 

I am aware Amazon and others sell the A version.

https://www.amazon.com/Hynix-HMT451S6AFR8A-PB-PC3-12800-DDR3-1600MHz-Unbuffered/dp/B00FKEZ218

 

You did your homework correctly. Congrats!

I hope vendor of new Ram has money back guarantee.

Thanks for the great screenshots and your testing results.

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