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Tbros
What's DOS?
Posts: 1
Registered: ‎09-28-2013
Location: Morrisville
Views: 6,117
Message 1 of 5

Lenovo g580 startup problem.

Hello!

      I am new in the community and would like some help related to my recently purchased g580 lenovo laptop. I have used my laptop on a daily basis for a few weeks and just yesterday when I turn on my laptop, it starts up on a "OneKey Recovery" menu I have never seen before. It gives me 2 options about system recovery: 1) Restore from initial backup or 2) Restore from users backup. I do not know how to use the second option so I chose the first one and continued to follow directions. Afterwards it starts to restore the system and I let it wait until it is finished. When it is done, I press finish and then I press done, and a prompt asks me if I want to shutdown or reboot. I chose shutdown and I turned the laptop back on, only to see the "OneKey Recovery" menu to show up AGAIN. This problem won't stop and this menu continues to show up whenever I start my laptop up! I need help, what can I do to fix this problem? And can someone please let me know why this menu came up in the first place as well? Thank you.

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 6,056
Message 2 of 5

Re: Lenovo g580 startup problem.

Hi Tbros,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that your G580 Laptop is getting into OKR (One Key Recovery) menu whenever you turn ON, this may have occurred if the OKR button beside the power button is stuck. But try performing Flee Power and reset the BIOS to its defaults, below are the steps to perform the troubleshooting:

 

  • Remove the battery and any other peripheral device connected to the computer. Hold the power button for 10 seconds and then connect only the AC Adapter and try to turn ON the computer.
  • Then keep tapping on the”F2” key before the Lenovo Logo appears to enter BIOS menu

       Note: To check how the BIOS menu looks and to explore its options Click Here.

 

  • Then to reset the BIOS to its defaults click on “F9” Key and select YES.
  • Now click on “F10” Key to safe the changes that are done in BIOS, computer will automatically check if the issue is resolved.
  • If the issue persists even after performing the BIOS reset, I would Strongly Suggest Calling Technical Support for Assistance.

Click here to open a link where you can select the country and get the exact contact support number, I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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masterchix
What's DOS?
Posts: 3
Registered: ‎02-27-2017
Location: HU
Views: 2,714
Message 3 of 5

Re: Lenovo g580 startup problem.

Try!
Control Panel\Hardware and Sound\Power\System Settings

Click on: Change settings that are currently unavailable

First:
Turn on fast startup!
Second:
Turn off fast startup!

Disable hibernate:
start->type cmd(right click->Run as administrator)
type: powercfg -h off

Disable all sleep modes in energy settings.

MDS1
What's DOS?
Posts: 1
Registered: ‎04-15-2017
Location: ZA
Views: 2,493
Message 4 of 5

Re: Lenovo g580 startup problem.

Good Day
I have a Lenovo G580 laptop with windows 8 and I can't seem to get pass the booting stage. When I switch it on it goes straight to automatic repair solution then changes screens to diagnosing the problem, then displays that my laptop didn't start correctly. It then provides me the option to either restart it or go to advanced options.

I have so far restarted it many times and the same problem pops up, I have then tried the advanced option and tried to continue to windows 8 screen but it wont allow and says I should restart it. Could I also try the above solution? Or will it not help?
SeniorGuru
Posts: 2,088
Registered: ‎11-07-2014
Location: US
Views: 2,469
Message 5 of 5

Re: Lenovo g580 startup problem.


@MDS1 wrote:
Good Day
I have a Lenovo G580 laptop with windows 8 and I can't seem to get pass the booting stage. When I switch it on it goes straight to automatic repair solution then changes screens to diagnosing the problem, then displays that my laptop didn't start correctly. It then provides me the option to either restart it or go to advanced options.

I have so far restarted it many times and the same problem pops up, I have then tried the advanced option and tried to continue to windows 8 screen but it wont allow and says I should restart it. Could I also try the above solution? Or will it not help?

Your situation may be due to a failing hard drive rather than a BIOS issue.  If you get to the Windows repair screen, the BIOS is working fine, just the windows installation is having some issues.  I would try booting from a Windows DVD and trying to repair the installation that way if possible.  Also - you can use a "Live Disk" from Linux to check the hard drive for errors, even copy your data (pictures, documents, emails) to a jump drive that way.

 

Good luck.

 

CB


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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