09-06-2017 02:17 PM
I have g580 lenovo laptop. I am stuck on the login screen where i can't type my password because various keys aren't working including need letters and backspace. If anyone thinks they can help or has any suggestions i'd appreciate it as I cannot use my laptop for anything and have no other easy access to a computer. Cheers
09-06-2017 02:21 PM - edited 09-06-2017 02:38 PM
What version of windows are you running?
If you have windows 8.1 or 10, there should be an Ease of Access icon in the lower right (lower left in Windows 8.1) of the login screen, and if you select that icon you can turn on the On Screen Keyboard (OSK.exe), and use your mouse to type in your password. You should be able to access the On Screen Keyboard in Windows 7 as well by using the icon at the lower left of the login screen.
09-07-2017 05:41 PM - edited 09-07-2017 05:43 PM
The Ease of Access icon is the one shown in the image below, which should be visible when you are at the logon screen prompting for your password. Left-click to select that icon with your mouse, and then select On-Screen Keyboard from the resulting menu.
From there you should be able to use the mouse to enter your password.
09-07-2017 05:49 PM - edited 09-07-2017 05:50 PM
BTW. You might try unplugging the laptop, removing the battery, pressing and holding the power button for 60-90 seconds, and then then replacing the battery, reconnecting AC power (not really needed if your battery is OK) and booting up.
Sometimes that trick will get the keys working again.
09-08-2017 01:24 PM
Still no luck. Ease of access button not working (nothing happens when clicked). And the battery trick didn't help. I think my laptops on the way out so I would worry too much.
09-25-2017 10:48 AM
Problem isn’t going away so am thinking about new computers. Have a temporary one but was wondering if anyone new how I could get my data from my broken one? Thanks
09-25-2017 07:04 PM - edited 09-27-2017 04:50 PM