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cwness
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Posts: 10
Registered: ‎04-17-2015
Location: USA
Views: 286
Message 1 of 9

Loss of Headphones and microphone after every Microsoft major update on G50

Is anyone else having issues after major Microsft updates with Headphones and microphone.  I have hardware

updates turned yet after the update headphones and mic didn't work.  I had to revert back to  driver 8.66.4.0 dated

5/13/2015 to get things to work.  Other drivers the volume was real low.  What are you guys using.  The windows update

was the 1607 of the 9/26/2016.  It does this everytime there is a big update.  I now also don't have the equalizer sound

to adjust.

 

CW

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 247
Message 2 of 9

Re: Loss of Headphones and microphone after every Microsoft major update on G50

Hi cwness , 

 

Greetings.

 

As with all new release operating systems, such things may happen every update tuesday of every month. 

Having a recovery image on a thumb drive is helpful along with a folder containing original drivers and last good working drivers  each labelled by dates.

 

You can also manually set drivers update like this which by experience would not guarantee 100% but would still help specially with Win10. Others goes to uninstalling and hiding specific updates or setting network connection as metered / defer Windows Update (not for Win10Home) . Always create restore point before 2nd tuesday of the month even if it does create on its own.

 

Hope this help you have your own control with your laptop.

 

Regards 



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cwness
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Posts: 10
Registered: ‎04-17-2015
Location: USA
Views: 231
Message 3 of 9

Re: Loss of Headphones and microphone after every Microsoft major update on G50

Thanks for the Reply.  I hyave set the hardware to now windows up date but that doen't work.  Twice now

I have had to unistall the  sound drive rs to get the headphones to work.  I have to use old drivers.  Is conexstant

going to put a driver that works.  I'm useing a driver from May of 2015.  Also the Mic problem is in the Conexstant

HD where I am constantly having to unmute the Mic in the HD program.  Shut it down and it's a flip of the coin

whether it will be muted when it is started again.  This is my only computer that has ever done this.  They might

do it once but the drivers fixed and it doesn't happen again.

 

CW

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 224
Message 4 of 9

Re: Loss of Headphones and microphone after every Microsoft major update on G50

Hi cwness , 

 

Greetings.

 

On my Windows 10 computer , I just go back to the last system restore point I know that I don,t have problem and just disabled the Windows update service (Via Control Panel > Administrative Tools, you can access Services. In the Services window, scroll down to Windows Update and turn off the process. To turn it off, right-click on the process, click on Properties and select Disabled).

 

With an updated antivirus , I don't have any unexpected suprises from Microsoft (ex. optional update that suddenly was force as important). I only apply the update when everything is stable (with the bugs and fixes) and also with a good backup of my files. 

 

Regards



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cwness
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Posts: 10
Registered: ‎04-17-2015
Location: USA
Views: 215
Message 5 of 9

Re: Loss of Headphones and microphone after every Microsoft major update on G50

Where are the new drivers for the Conexant HD audio.  I can't seem to find them here and the Conexant site

doesn't have and said go to your Manufacture to get them.  I went to downloads and it said there were none

for this device.  That's hard to believe what if I need some drivers for a repair.

 

CW

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 211
Message 6 of 9

Re: Loss of Headphones and microphone after every Microsoft major update on G50

Hi cwness,

 

Manufacturer website would be http://support.lenovo.com/us/en/ for the latest driver using your  serial number.

 

When did the last time it worked?

Why not do a simple sytem restore to that date ?

 

Regards



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cwness
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Posts: 10
Registered: ‎04-17-2015
Location: USA
Views: 202
Message 7 of 9

Re: Loss of Headphones and microphone after every Microsoft major update on G50

I have it working on old drivers but I have to go into control panel and smart audio everytime I start the machine

and umnute the Mic.  It's been doing that since the Win 10 update.  I went to your link and clicked on detect my

product and it said it couldn't.  Went to downsloads and it redirected me to support Lenovo is not working.

Thanks for your replies I appreciated it.  I can't use cortana or OK google.  

 

CW

cwness
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Posts: 10
Registered: ‎04-17-2015
Location: USA
Views: 186
Message 8 of 9

Re: Loss of Headphones and microphone after every Microsoft major update on G50

Update today I went back to your link and the and found the the sound driver.  Now here is what I don't understand.

The driver I'm using right now is version 8.66.4.0 dated 5/30/2015 the version they have that is date 9/20/2016 is

version 8.66.4.0_WHQ....  I checked all the drivers I have downloaded and all have different dates but are all version

8.66.4.0.and are the same size.  Can someone explain this or are they all labeled version 8.66.4.0 and the date indicates the latest version?  On restart this morning I had to unmute the Mic in Smart Audio in control panel to get the Mic working again..

 

CW

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 168
Message 9 of 9

Re: Loss of Headphones and microphone after every Microsoft major update on G50

Hi cwness , 

 

The date of the drivers are the latest version offered for your machine. 

 

Regards



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