English Community

Lenovo NotebooksLenovo B and G Series Notebooks
All Forum Topics
Options

4 Posts

05-18-2017

US

5 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎05-18-2017
  • Location: US
  • Views: 35
  • Message 1 of 5

MY G500 stopped loading windows. where do i get a repair disc?

2017-05-19, 0:44 AM
Reply
Options

4 Posts

05-18-2017

US

5 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎05-18-2017
  • Location: US
  • Views: 35
  • Message 2 of 5

Re: MY G500 stopped loading windows. where do i get a repair disc?

2017-05-19, 0:45 AM
It says it needs a disc to repair windows, but i dont know if it has windows 8 8.1 or 10 on it so i donno what to do. i dont want to lose all my data.
Reply
Options

12427 Posts

11-30-2015

PH

7162 Signins

745499 Page Views

  • Posts: 12427
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 745499
  • Message 3 of 5

Re: MY G500 stopped loading windows. where do i get a repair disc?

2017-05-19, 4:29 AM

Hi NYTDDS , 

 

Welcome to the Community Forums. 

 

You usually have a Windows sticker to identify what Windows version came with the machine. 

If not available then you can check it using your machine number from the parts look up page or privately message me your serial number to verify what you need. 

 

In doing any repair to the system files , there is no guarantee thing would be preserved other than you manually try to get your data. This can be done by removing your harddrive and slaving it on another pc or external harddrive enclosure or boot on another live media image and extract it .

 

Update us soon as convenient.

 

Regards



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

4 Posts

05-18-2017

US

5 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎05-18-2017
  • Location: US
  • Views: 35
  • Message 4 of 5

Re: MY G500 stopped loading windows. where do i get a repair disc?

2017-05-19, 8:01 AM

I dont have the serial number and it says windows 8 on the sticker but my brother doesnt remember if he upgraded it to windows 10 or not. the onekey repair wont work either because it keeps asking for a disc to repair windows files but i dont have the disc.

Reply
Options

12427 Posts

11-30-2015

PH

7162 Signins

745499 Page Views

  • Posts: 12427
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 745499
  • Message 5 of 5

Re: MY G500 stopped loading windows. where do i get a repair disc?

2017-05-19, 13:11 PM

Hi NYTDDS ,

 

Greetings. 

 

If you were not able to create a repair disc before this happened, you may use a Windows installer media to do the repair.

You can download and create your own Windows installer/repair disc here. You can try Win8 or Win 10.

An additional reference here for the repair media and here for the repair steps.

 

Again, before any attempt at repair, I suggest that you try to back up your files first as mentioned on earlier reply.

Any repair has possibilities of corrupting your data in the process so make back up as a priority.

 

Take time to review the highlighted links whichever would work best for you. 

 

Regards

 



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms