06-09-2016 08:59 AM
Hello, was on my laptop the other night and it shut off and i heard a weird noise and it just started to smell like something was burning. After it stopped i tried turning in on and everything and it didn't. Could smell something was burnt on the inside somewhere near the ram. So last night i opened it up since my warrenty was up in January. Found my motherboard went on fire a little and the inside of the case above it. Can lenovo do anything about this even if its not under warrenty, or would they make me pay for a new motherboard. Is there a recall or anything like that cause a motherboard shouldn't just go on fire, that's not ok.
06-09-2016 09:47 AM
Hi elementg12 ,
Welcome to the Community Forums.
Hope everything is safe on your end as the priority is your personal well being .
There are no recall on this model or event as it seems to be an isolated event specially with laptops nowadays that are made energy efficient with processor and boards which auto set off when probale danger is triggered.
This however do not eliminate possibilities no matter how small it is and needs to be further investigated for other factors to contibute like power surges etc.
I would recommend that you immediately call in tech support .
Regardless of any warranty status , safety is main concern here. Technical team would create a report for you and would provide you options depending on the case .
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