04-20-2016 04:48 PM
The keyboard on my laptop has stopped functioning. I tried connecting an external keyboard and it still won't complete words. Sometimes I have to hit a key 3 or 4 times to get it to work. Mostly it won't work at all. Suggestions?
04-20-2016 05:53 PM
Hi Anitajp ,
Welcome to the Community Forums.
When did the issue started ? A system restore would be able to correct this as it most likely be triggered by an application change / registry / drivers setting since both external keyboard would be doing it. Just jump back to a previous working date , then apply appropriate security scan to make sure that it is not software related.
How about typing in a notepad then counter check in your email .
Try doing safe mode and see if you are having same issue .
If you pull out onscreen keyboard from ease of access , would you have the same problem?
You can also refresh your BIOS by shutting down your PC , unplug the adapter and remove the battery , Press and hold down the power button for 12 seconds and place the battery and ac charger back .
Turn on using the Novo button instead of the power button to access BIOS ,
F9 to set to defaults , F10 save and exit.
Try these steps and update us how it is on your pc.