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Anitajp
Paper Tape
Posts: 1
Registered: ‎04-20-2016
Location: US
Views: 354
Message 1 of 2

My Lenovo G570 keyboard problem

The keyboard on my laptop has stopped functioning.  I tried connecting an external keyboard and it still won't complete words. Sometimes I have to hit a key 3 or 4 times to get it to work. Mostly it won't work at all. Suggestions?

Sr Support Specialist
Posts: 9,313
Registered: ‎11-30-2015
Location: PH
Views: 336
Message 2 of 2

Re: My Lenovo G570 keyboard problem

Hi Anitajp , 

 

 

Welcome to the Community Forums. 

 

When did the issue started ? A system restore would be able to correct this as it most likely be triggered by an application change / registry / drivers setting since both external keyboard would be doing it. Just jump back to a previous working date , then apply appropriate security scan to make sure that it is not software related.

 

How about typing in a notepad then counter check in your email . 

Try doing safe mode and see if you are having same issue . 

If you pull out onscreen keyboard from ease of access , would you have the same problem?

 

You can also refresh your BIOS by shutting down your PC , unplug the adapter and remove the battery , Press and hold down the power button for 12 seconds and place the battery and ac charger back . 

Turn on using the Novo button instead of the power button to access BIOS , 

F9 to set to defaults , F10 save and exit.

 

Try these steps and update us how it is on your pc.

 

Regards



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