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Abdelfattahben
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Posts: 14
Registered: ‎09-19-2016
Location: MA
Views: 1,111
Message 1 of 7

My lenovo g580 wont turn on

Hello every one today i was working normaly with my laptop g580 and the laptop turned off like when you unpluging the charger. I try to turn it with the charger/battery/both without any luck. No sign or light work . I make some solution like hard resset, pressing the button for 30s .... without any luck. 

Any sugesstion to fixing it even opening the laptop?

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Posts: 7,234
Registered: ‎11-30-2015
Location: PH
Views: 1,084
Message 2 of 7

Re: My lenovo g580 wont turn on

Hi Abdelfattahben ,

 

Welcome to the Community Forums.

 

Since testing with charged battery and ac charger alone both do not indicate any response (no LED /fan activities) and include power draining , you can try following the power checkout gudelines (page 21-22). 

 

Removing the harddrive , RAM and other peripherals should at least give a status code on the power led.

Checking internally for DC in port/ cables may be a point of failure but non response with a charged battery can be a systemboard issue. 

 

If same issue then best to have it check with technical support or to the nearest service center.

 

Hope this help.

 

Regards 



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Abdelfattahben
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Registered: ‎09-19-2016
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Message 3 of 7

Re: My lenovo g580 wont turn on

Unfortonatly i check all the steps without any luck. I try to found a lenovo support in Morocco without any luck, the phone number of lenovo support in Morocco does not work. Do you have any Morocco service can help me with this issue?

Also do you have any othet sugession to back my Laptop !

Sr Support Specialist
Posts: 7,234
Registered: ‎11-30-2015
Location: PH
Views: 1,076
Message 4 of 7

Re: My lenovo g580 wont turn on

Hi Abdelfattahben , 

 

Greetings. 

 

You may reach tech support for Morrocco : 212-5-22-699-680 French 9:00 - 18:00 Monday - Friday 

 

For doing the backup , what I usually do is remove the harddrive (page39) and place it on an external harddrive enclosure. You can connect it to any computer to extract your data or use it as additional storage drive.

 

 

Regards



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Abdelfattahben
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Posts: 14
Registered: ‎09-19-2016
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Message 5 of 7

Re: My lenovo g580 wont turn on

Thank you for your support.

I already called this number but its not exist anymore. Also i'm planing to keep to hard driver before send the laptop to any tech. 

Did the processeur (CPU) probelems can be the reason of making the laptop in this situation? 

Do you have any sugession to check the processeur (CPU) Errors?

Sr Support Specialist
Posts: 7,234
Registered: ‎11-30-2015
Location: PH
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Message 6 of 7

Re: My lenovo g580 wont turn on

Hi Abdelfattahben , 

 

The CPU may also affect the situation but most times could be the systemboard in this cases. 

Since the machine is within warranty I would suggest not to do any changes with the CPU. 

 

Just get your data from your harddrive for now. With the contact number , there may be temporary changes locally but you may try checking with the store or on other means

 

Regards



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Abdelfattahben
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Posts: 14
Registered: ‎09-19-2016
Location: MA
Views: 1,064
Message 7 of 7

Re: My lenovo g580 wont turn on

Thank you very much for your support.

Unfortenatly my warranty is out. I already contact the facebook page but still no answer. 

I don't know if the store that sell me the laptop can take the laptop to the support even after the end of warranty, i'm ready to pay for the reparation to the store if they accept. 

I will visit them in the week-end. 

Thank you spidey101 Smiley Happy

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