03-17-2012 05:16 PM
I bought my note book from Spain Barcelona on 9 Jan 2012,back on my workstation at Ivory Coast on 13 Jan 12. I used this for 6 days very smoothly. But one day when I was copying files to my HDD from mobile HDD I discovered one vertical thin line on my screen, from left 2/3 rd distance. I have my warranty period but here not sure where to contact. I can not leave the duty station with in next 6 months. My model is B570,having the valid s/ no from Lenovo. If some one can guide me I will be ever grateful.
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03-18-2012 07:55 AM - edited 03-18-2012 08:00 AM
How to contact and inform the Lenovo authority from here at Ivory Coast about my problem , as I have the warranty, any one with suggession please? thin line some times(very rare) disappeared and some times became thinner also.
03-22-2012 10:34 AM - edited 03-22-2012 10:38 AM
Welcome to Lenovo Forum!
I'm sorry that B570 is not supported in Ivory Coast according to our International Warranty Service eligible country list : http://consumersupport.lenovo.com/my/en/Warranty/IWS_Status_Lookup.aspx?CategoryID=91249&Brandname=L...
It's not supported because the product is not launched in your country therefore no parts are available for service.
I'm sorry that you may want to look for a nearer service centre nearby country for service though. For instance:
Idea Series: 0800982393
Monday - Friday 9am-6pm
04-03-2012 12:34 PM
Thank you very much for your quick response. Here at Ivory coast I communicated with one of the representative of Lenovo(MC3 CI,30 BP 730, Abidjan,21 21 38 18). They told me to wait for the parts to be arrived here, may be up to end April. They already had a contact with you regarding my issue, they told they got some assurance from you. If it is OK I will be grateful to you.
I will go back to Bangladesh on end July. Is it possible to replace my parts from their(as per your link no svc centre for B570 there also)? I bought this laptop on 9 Jan 12, ISW will be there till Aug12? I am in thick soup....