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08-30-2018

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Plugged not charging on Lenovo G500

2018-08-30, 18:44 PM

 

Hi people so I got this PC since a couple of years and for some reasons I didn't use it until recently, the problem is that i'm not able to use it without a charger because it doesn't charge at all. It always displays "0% plugged, not charging".

I ran the LSC Lite for the battery and it passed the tests without any specific error, the result code was WBA001000-HN9C7F.

Should I replace my battery ? (OS is W10)

Thanks for your help

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Re: Plugged not charging on Lenovo G500

2018-08-30, 20:04 PM

Hi Theaulait,

 

Welcome to the Community Forums. 

 

000 from the error WBA001000-HN9C7F would say non-significant value so it maybe structurally that the battery is ok but the charge cycle may already be getting low / not enough to hold sufficient power to maintain the needs of the laptop.

 

I would suggest that you first try "Checking the battery pack" (page 23) after being connected to the charger for 1-2 hours without turning the machine on.

 

Battery indicator should show blinking amber with below 20 % charge. If the battery led is off then we should expect it to show blinking after 2 hours. 

 

 

 

 

 

I hope this helps answer your query.

Update us how it goes.

 

Regards

 



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2 Posts

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Re: Plugged not charging on Lenovo G500

2018-09-01, 19:38 PM
Hi and thanks for your reply
I tried measuring the voltage, it displayed a number below +11VDC so I should probably replace the battery
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Re: Plugged not charging on Lenovo G500

2018-09-04, 18:40 PM

Hi Theaulait,

 

Greetings.

 

If the battery charge is still less than 11 VDC even after charging attempts of 2 hours then as advised by the hardware manual, it may be time to replace the battery.

 

Regards



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