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Paper Tape
Posts: 3
Registered: ‎10-29-2014
Location: venezuela
Views: 5,886
Message 1 of 4

Problem with G500s Touch Screen

I'm experiencing a problem with my G500s Touch, i am not touching the screen but it makes a lot of random inputs and appears contextual menu (like right click). It's really annoying, one of these days i'm going to throw this laptop through my apartment's window.


I already opened device manager and deleted all HID interfaces and reinstalled. Reinstalled Elan Drivers (i think maybe it is the problem, elan driver), i used windows restore 3 times and i still have the problem.

A Quick solution for this: Ctrl + Alt + Del, then Escape. And you will not have this problem in the next 1, 3, 5 or 10 minutes.

Please, if you have solution for this problem.



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Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 5,860
Message 2 of 4

Re: Problem with G500s Touch Screen

hi sishio,


From your observation, it looks like the Touchscreen is malfunctioning.


Can you try the following 

1. Under the Device ManagerHuman Interface Devices, can you do a right click and disable on anything that says HID-compliant device (this is the driver that controls the touchscreen). 


2. When finished, reboot the system and observe if you still get the same issue.


If the problem gets fixed, you may need to contact lenovo and report your findings as you may need to send the unit for service.


Support phone list





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Paper Tape
Posts: 3
Registered: ‎10-29-2014
Location: venezuela
Views: 5,837
Message 3 of 4

Re: Problem with G500s Touch Screen

Thanks neokenchi it solved the problem, im going to call technical support, but im sure there is no replacement part to fix it in my country. At least now i can work without this annoying issue.

What's DOS?
Posts: 2
Registered: ‎05-20-2015
Location: Brookhaven
Views: 5,201
Message 4 of 4

Re: Problem with G500s Touch Screen

THis might not be a problem of touch screen. However it could related to the touch pad between palms. I had similar situation, with file folders dragged / moved uncontrollably. I took it to Microsoft Store, and the girl explained my palms were touching the pad, causing the problem. You can disable the pad by pressing F6, and it should solve the problem.


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