04-30-2015 05:02 AM - edited 04-30-2015 11:23 PM
I just got my loptop yesterday and when I was booting it up it suddenly had a BSOD error ( Blue screen of Death w/ sad face) I had a bad feeling about it. But I countinued using it for a while at home and after and hour I got really alot of problems many different BSOD error occured may 4-6 diff errors and I don't know how to deal with them, And today I wish to update my loptop and facing update errors... I cant bare with this anymore since it's just a day old loptop im not expecting things like this pls help...
BOSD Errors that I've remember
I've already Updated my bios but still getting Bsod /w sad face errors plus restarts my loptop everytime it shows up and many more... help thank you in Advance!!!
Solved! Go to Solution.
04-30-2015 07:05 AM
Welcome to the Forums.
Can you try the following:
1. Download and install all Windows Updates to get the latest patch and bug fixes for the OS.
2. Run a memory and HDD diagnostic scan on the machine using the Lenovo Solutions Center or the Individual Diagnostic Tools.
In addition, you could also upload the BSOD dump files for analysis (see locations below):
04-30-2015 08:51 AM
04-30-2015 08:53 AM - edited 04-30-2015 09:13 AM
Just finished updating, updating with the optional updates hope that I will not encounter BSOD again
Scanned the memory diagnostics and got this one : http://i.imgur.com/wAnJ4Bd.png
04-30-2015 03:49 PM - edited 04-30-2015 03:53 PM
I checked the BSOD dump file and most of the errors are related to the Windows system files (which should be solved by installing all the critical Windows updates).
Sample bugcheck analysis using Windows Debugger:
The memory diagnostics error: http://i.imgur.com/wAnJ4Bd.png seems to be the culprit here. Have you considered contacting lenovo (for service) or the place of purchase (if it's still possible to get a replacement unit) ? It looks like you may need to get a replacement RAM.
04-30-2015 08:14 PM
Thanks I've already updated and I'm not experiecing anymore BSOD errors but as you said about the ram error..... I will try to contact them to repair my loptop since it's a gift given to me I really don't know where they bought it.
I will update with this sir!!
Thank you again.