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helpmeleh
Paper Tape
Posts: 3
Registered: ‎07-15-2015
Location: Singapore
Views: 229
Message 1 of 6

Recovery disc not working, default recovery in OneKey Recovery does not work too

I'm using Lenovo G460, running on Windows 7. Recently my computer has been running pretty slowly so I decided to do a system restore with OneKey recovery 7. I selected the default backup option.

 

However, the backup was stuck at 18% and then a popup told me that there was an error. I couldn't start Windows from there on. I need advices desperately I would appreciate any help.

 

Fyi, I had back up discs(3parts) too, which I tried after the disaster happened but when the system does not recognize my back up discs. Smiley Sad

 

What should I do now? Any options other than bringing my laptop to a repair shop?

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 215
Message 2 of 6

Re: Recovery disc not working, default recovery in OneKey Recovery does not work too

Hi helpmeleh,

 

Welcome to Lenovo Community Forums!

 

Can we first check if the disc will load,

   Here's how.

      Make sure that the First DVD is in the computer,

       Turn OFF the computer, Turn it Back on and start tapping F12 to pull up the Boot selection Menu.

       Try selecting the CD/DVD and press Enter.

        See if this will let you load the CD and load the recovery.

 

If it will not push either,

 

A recovery CD from Lenovo Support center may help but before going with that option, You might want to have the HDD checked, Because the HDD slow read .write and a Recovery from OKR that gives an error is a symptom of an HDD failure.

 

If the computer still loads the old OS you can download a Lenovo Storage Test

or If the computer cannot currently load an OS you might want to bring the HDD to a local Technician to have it checked.

 

If the HDD is proven Defective then it needs replacement,

If the HDD is still OK then you can call Lenovo technical Team and ask how to obtain Lenovo CD. Fees may apply

 

Regards

Solid Cruver

        



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helpmeleh
Paper Tape
Posts: 3
Registered: ‎07-15-2015
Location: Singapore
Views: 202
Message 3 of 6

Re: Recovery disc not working, default recovery in OneKey Recovery does not work too

Thanks for the prompt reply.

My HDD is probably damaged slightly when I dropped my laptop over a year ago which resulted in my screen not working(using a tv as replacement for the display now), but it has been working fine all along other than the slight lag.

I tried using the back up disk with the f12 way as well as through onekey, but to no avail. I'm quite certain that my disk reader is still working after testing it with another disk. So what I'm concerned about now is that-

Why isn't my back up disk working?

Excluding a damaged reader and also poor storage of the discs, what other factors are there that might cause this to happen?
Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 188
Message 4 of 6

Re: Recovery disc not working, default recovery in OneKey Recovery does not work too

Hi helpmeleh,

 

   Restoring from the CD will still try to access the HDD and check its partitions in which is the HDD has an issue you might get the error as well, Same process as the OKR Button,

But the thing is the problem may also be caused by bad discs, What you can try is to also use an external CD/DVD to reload the cds,

 

Regards

Solid Cruver



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helpmeleh
Paper Tape
Posts: 3
Registered: ‎07-15-2015
Location: Singapore
Views: 179
Message 5 of 6

Re: Recovery disc not working, default recovery in OneKey Recovery does not work too

Okay. How do I reload the CDs?
Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 171
Message 6 of 6

Re: Recovery disc not working, default recovery in OneKey Recovery does not work too

Hi helpmeleh,

 

Here's the procedure

 

  Make sure that the First DVD is in the computer,

       Turn OFF the computer, Turn it Back on and start tapping F12 to pull up the Boot selection Menu.

       Try selecting the CD/DVD and press Enter.

 

Regards

Solid Cruver



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