01-12-2018 11:45 AM
So my sound completely stopped working the other day and im trying to figure out whats going on. Ive tried updating my drivers and deleting them and reinstalling them but nothing has worked. I have no idea what to do im thinking it may be a hardware problem any suggestions
02-21-2018 07:38 AM
Thanks for using the Lenovo forums.
To rule out any software issue, just perform a factory reset, this will help to see if this is a hardware issue.
If the issue persists after the reset, it will be a hardware issue.
Note: Please back up all your data as running this reset will delete any data on your machine
1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.
If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.