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Jakeb2002
What's DOS?
Posts: 1
Registered: ‎01-12-2018
Location: CA
Views: 125
Message 1 of 2

Speaker/headphone/audio jack problem

So my sound completely stopped working the other day and im trying to figure out whats going on. Ive tried updating my drivers and deleting them and reinstalling them but nothing has worked. I have no idea what to do im thinking it may be a hardware problem any suggestions

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 65
Message 2 of 2

Re: Speaker/headphone/audio jack problem

Hello Jakeb2002

Thanks for using the Lenovo forums.


To rule out any software issue, just perform a factory reset, this will help to see if this is a hardware issue.

If the issue persists after the reset, it will be a hardware issue.

 

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.


 

 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers



Hope this helps, let us know how you get on.


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