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picchu
Blue Screen Again
Posts: 2
Registered: ‎04-06-2014
Location: Philippines
Views: 69,972
Message 1 of 13

Stuck in Lenovo Screen - G500

Hey everyone,

 

I just got my g500 yesterday (win8, i3 )

then im installing autocad 2013 with 30 % battery so i plugged the power cord and remove the battery

but after removing the battery it freezes occationally and the installing of cad got stuck

so I shut down the comp by unplugging the cord, after turning it on it got stuck to a 'scanning and reparing drive (d) : 0%

I tried something like the prepairing automatic repair but after this it will be just a blank sreen for hours..

tried everything Smiley Sad

 

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 69,662
Message 2 of 13

Re: Stuck in Lenovo Screen - G500

Hi Picchu,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that your G500 Laptop is not booting to Windows and displaying black screen, I suggest you to perform the Flee-Power and BIOS reset. Below are the steps to check and resolve the issue:

 

  1. Remove the battery and any other peripheral device connected to the computer.
  2. Hold the power button for 10-15 seconds and then connect only the AC Adapter and try to turn ON the computer.
  3. If the issue persists even after performing Flee Power then resetting BIOS to its defaults should resolve the issue
  4. Now to access BIOS menu press the NOVO button which is located beside the power button after turning OFF the computer.
  5. Then select the BIOS utility option to enter BIOS.
  6. To reset the BIOS to its defaults click on “F9” Key and select YES.
  7. Now click on “F10” Key to save the changes that are done in BIOS, the computer should automatically restart. Please check if the issue persists.

Hope this helps!!!

 

Do post us back if the issue still persists.

 

Best Regards

Shiva Kumar



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picchu
Blue Screen Again
Posts: 2
Registered: ‎04-06-2014
Location: Philippines
Views: 69,639
Message 3 of 13

Re: Stuck in Lenovo Screen - G500

Hello,

I tried the flee power but it doesn't work and for the BIOS setup when I press the F9 it suddenly gives me nothing, the screen suddenly turn off, I didnt get to save it.

 

 

And another thing I have a new problem now, I can now access the laptop, but in the lenovo screen there's always a 'To skip disk check, please press any button in 1 second(s)'. the boot up is really long and i need to press a key for if not it will just loop. After pressing a button, it will give me a please wait appearance and it will take a long time to respond. Accessing my account, waiting for certain programs will take a long time to respond too, in other words, everything will take like minutes to give some response. 

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 69,627
Message 4 of 13

Re: Stuck in Lenovo Screen - G500

Hi Picchu,

 

As the issue persists even after performing the above troubleshooting steps, I suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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AbdulRehman267
Paper Tape
Posts: 1
Registered: ‎08-01-2014
Location: lahore
Views: 68,324
Message 5 of 13

Re: Stuck in Lenovo Screen - G500

hi,

i have same with my lenovo g500 corei3,

when i shut down my laptop ,, and when i start it stuck, i wait for 15, 20 mins but nothing,

need help plzz.................

i try some option... 

i hold power botten for 30 to 45 sec for 3,4 times but nothing happend

i can't enter bios and also recovery key is working,,,

helpppppppppppppppppppp.......

 

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 68,287
Message 6 of 13

Re: Stuck in Lenovo Screen - G500

Hi AbdulRehman267,

 

Welcome to Lenovo Community!

 

I’m sorry to hear about the situation. As the issue persists even after performing the possible troubleshooting steps, I would suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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sreenukasa
What's DOS?
Posts: 2
Registered: ‎10-15-2014
Location: India
Views: 67,291
Message 7 of 13

Re: Stuck in Lenovo Screen - G500

Hi 

My name is Kasa sreenivasa Reddy

I brough my lenovo G500 laptop in last year 2013 august and upto this october 14th its working fine without any problem

But now after the warrenty over its showing a problem of strucking in the Lenovo screen on start up

1) I tried power freez method

2) Bios reseting by presing novo button

3) changing new OS

 

But no use i am facing the problem very difficulty ,because no warrenty and also no solution in online by lenovo community whats the real problem.

If i take and go to some service center they will change lot of things without knowing the actual problem

please some one help me whats the problem then i will vist the service center to solve this problem

 

sreenukasa
What's DOS?
Posts: 2
Registered: ‎10-15-2014
Location: India
Views: 66,948
Message 8 of 13

Re: Stuck in Lenovo Screen - G500

 

I solved this problem by doing this steps,now my sytem is starting in 5 seconds

  !!!!!

 

 

Click the Startmenu, type Run, press Enter, and then type msconfig in the Run box. Click theServices tab. In the accompanying screenshot you can see that, for simplicity's sake, I ticked the checkbox next to 'Hide all Microsoft services'; nevertheless, I did plan all along to disable a few Windows services.

 

List of services that open at startup on a typical working system, as identified by msconfig.

 

In addition to disabling all of the services shown in the above list, I disabled six Microsoft Windows services from starting on boot:

  • Windows Media Center receiver
  • Windows Media Center Scheduler service
  • Microsoft Office Groove Audit Service
  • Microsoft Office Diagnostic Service
  • Smart Card Removal Policy
  • Smart Card

Since I don't use Windows Media Center on this system, disabling the first item on the list was an easy decision. And these changes only scratch the surface. Another item that you might disable on startup is Remote Login (if you never use it). The right choices depend on your needs.

After disabling the extraneous application services and a handful of Microsoft services, I found that the system now took 68 seconds to boot--not much of an improvement. The next step was to disable a few startup applications.

 

 

 

Memory Test :

Firstly, Generates the memory test of your system . In order to initiate this

a.) Press Win+R key , type MdSched.exe Hit ENTER.
b.) Select "Restart Now & Check for Problem" & This option will automatically fix the problems related to memory.

PC ran into Problem 1- ITTWIST




Chkdsk Utility :

Go to the left down corner where start menu icon appears while hovering , just right click on it and choose Command Prompt (Admin).
After this type chkdsk in the command prompt & this will correct your hard disk related problems.


PC ran into Problem 2- ITTWIST



Optimise Your Disk :

Optimisation of disk is very important , this will de fragment your hard disks bad sectors & correct it.
In order to run this utility follow this steps.

a.) Press Win+R key , Type dfrgui.exe & hit ENTER.
b.) Optimize your all listed hard drives.

After this reboot your pc & you will solved that problem .Enjoy..


PC ran into Problem 3 - ITTWIST



After Following this Settings Follow This Main Procedure :

1. Right Click Computer & Click On Advance System Settings

2. Go To " Advance Tab "

Click on Settings



3. Navigate to Startup and Recovery tab & Tune Up with Following Settings

*Disable Automatic restart.
*Select Small Dump Memory 128 KB


Tune Up Your PC With This Settings




4. Save The Above Settings & Restart Your PC.

makhijaamit1
What's DOS?
Posts: 1
Registered: ‎11-09-2014
Location: mumbai
Views: 66,677
Message 9 of 13

Re: Stuck in Lenovo Screen - G500

Tired of Lenovo G500 after trying all the remedies and alternatives suggested on website and customer care support I think company should drop production Lenovo G500
nnj3k
What's DOS?
Posts: 1
Registered: ‎02-01-2015
Location: CA
Views: 64,412
Message 10 of 13

Re: Stuck in Lenovo Screen - G500

I haven't found a software solution to this problem.  I have been able to get around the issue by unplugging the cmos battery for at least 20-30 seconds before plugging it back in.  The problem still occured after installing a ssd and clean install of windows.  I might have to wire a switch to avoid taking the cover off constantly =/.

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