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maecki
Paper Tape
Posts: 1
Registered: ‎05-13-2015
Location: Austria
Views: 461
Message 1 of 1

ThinkVantage System Update does not find any packages

Hello everybody!

 

I bought a new Lenov B50-70 laptop. I tried to update everything to the latest drivers, unfortunately system update does not find any packages.

 

systemupdate.png

 

I uninstalled the current version of System Update and installed the latest one from the Lenovo download site. I also executed a BIOS update and ran any open windows updates. Unfortunately it still does not work. .NET Framework 4.5.2 is also installed.

 

I checked the log files of System Update but I cannot find the root cause for the issue. The content of the log file can be found below (trimmed):

 

Can you please help me with this problem?

 

Best Regards

Markus

 

[Lenovo System Update build: 2015-03-27 5.06.0034]
Info
	bei Tvsu.Environment.EnvironmentManager..ctor()
	Message: Starting Environment Manager...
Info
	bei Tvsu.Nls.NlsResources..ctor()
	Message: Starting the instance of NLS@Runtime
Info
	bei Tvsu.Nls.NlsResources..ctor()
	Message: 
The active language is: DE
The default language is: DE
The OS language is: DE
The language loaded type is: OS
Severe
	bei Tvsu.Sdk.SuSdk.StartApplication()
	Message: Application runs with the framework: 4.0.30319.34209

...
...
	
Info
	bei Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
	Message: Direct connection found
Info
	bei Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
	Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe
	bei Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
	Message: Init method:GET
Info
	bei Tvsu.Engine.Process.HelloProcess.Start()
	Message: UDF download status is -> Downloaded
Info
	bei Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
	Message: Parsing the UDF file
Severe
	bei Tvsu.Engine.Process.HelloProcess.Start()
	Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_15_00.xml, this XML file is not well-formed
	Exception:
		Message: Das Stammelement ist nicht vorhanden.
		Type: System.Xml.XmlException
		   bei System.Xml.XmlTextReaderImpl.Throw(Exception e)
   bei System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   bei System.Xml.XmlTextReaderImpl.Read()
   bei System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
   bei System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
   bei Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   bei Tvsu.Engine.Process.HelloProcess.Start()
Info
	bei Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
	Message: Running egather minimal.....
Info
	bei Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
	Message:  /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000
Info
	bei Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
	Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info
	bei Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting PROCESSING status.
Info
	bei Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
	Message: RC eGatherer: 0
Info
	bei Tvsu.Engine.Process.HelloProcess.Start()
	Message: MTM received from eGather: 80EU
Info
	bei Tvsu.Engine.Process.HelloProcess.Start()
	Message: Data to be set in the Environment Manager to use with Quest: 
QOS (Quest OS): Windows 8
QOSLang (Quest language): DE
MTM: 80EU
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: Executing the PostProcess HelloProcess
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: The process HelloProcesshas been finished.

...
...

Info
	bei Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
	Message: Launching HelpCenter
Info
	bei Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
	Message:  /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysreco$ -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000
Info
	bei Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
	Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info
	bei Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting DONE status.
Info
	bei Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
	Message: Connection settings bean found for download.lenovo.com
Info
	bei Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting PROCESSING status.
Info
	bei Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogFileLocation(Stream catalogDescritorFile)
	Message: Catalog file server path = https://download.lenovo.com/catalog//80EU_Win8.xml, local path = C:\ProgramData\Lenovo\SystemUpdate\session\80EU_Win8.xml, CRC = ????????????????????????????????????????????????????????????????
Info
	bei Tvsu.Engine.Process.HelpCenterQuestProcess.GetDescriptors(String osLang)
	Message: Package count: 2
Info
	bei Tvsu.Engine.Process.HelpCenterQuestProcess.GetDescriptors(String osLang)
	Message: Finish Processing the catalog file.
Info
	bei Tvsu.Engine.Process.HelpCenterQuestProcess.SetUpdates(SortedList list)
	Message: 0.- sup_werfixpatch3_2_.xmlPath: C:\ProgramData\Lenovo\SystemUpdate\session\Repository\sup_werfixpatch3\
Info
	bei Tvsu.Engine.Process.HelpCenterQuestProcess.SetUpdates(SortedList list)
	Message: 1.- lsu_fixpatch20150211_2_.xmlPath: C:\ProgramData\Lenovo\SystemUpdate\session\Repository\lsu_fixpatch20150211\
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: Executing the PostProcess HelpCenterQuestProcess
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: The size for the UpdateResponse is 2

...
...

Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: The current process is:HttpsFileDownloaderProcess
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: Executing the PreProcess HttpsFileDownloaderProcess
Info
	bei Tvsu.Engine.Process.AbstractDownloaderProcess.GetUpdatesList()
	Message: The current session state is-> APPLICABILITY
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: Executing the StartProcess HttpsFileDownloaderProcess
Info
	bei Tvt.FileDownloader.HttpsFileDownloader.SetTotalBytes(IList beans)
	Message: Total amount of bytes to download: 1603840
Warning
	bei Tvt.FileDownloader.HttpsFileDownloader.StartDownloadProcess()
	Message: Die Datei "C:\ProgramData\Lenovo\SystemUpdate\session\Repository\lsu_fixpatch20150211\osappdetector.exe.config" konnte nicht gefunden werden.
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: Executing the PostProcess HttpsFileDownloaderProcess
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: The size for the UpdateResponse is 2
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: The process HttpsFileDownloaderProcesshas been finished.
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: The current process is:PackageRecognizerProcess
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: Executing the PreProcess PackageRecognizerProcess
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: Executing the StartProcess PackageRecognizerProcess
Info
	bei Tvsu.Coreq.LoadCoreqsProcessor.ProcessUpdatesImplementation(Update[] ups)
	Message: Candidate list:
Patch for Lenovo System Update - 8/8.1 [32,64][reboot type 0]
WER patch for System Update Patch[reboot type 0]

Info
	bei Tvsu.Coreq.LoadCoreqsProcessor.ProcessUpdatesImplementation(Update[] ups)
	Message: Resulted order of candidate list:
Patch for Lenovo System Update - 8/8.1 [32,64][reboot type 0]
WER patch for System Update Patch[reboot type 0]

Info
	bei Tvsu.Coreq.CoreqProcessor.ProcessUpdatesImplementation(Update[] updates)
	Message: Beginning Coreq process: Recieved 2Updates
Info
	bei Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting DONE status.
Info
	bei Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting PROCESSING status.
Info
	bei Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
	Message: RC eGatherer: 0
Info
	bei Tvsu.Gur.GUR2.EvaluateDetectInstall()
	Message: Evaluating rule
Info
	bei Tvsu.Gur.GUR2.EvaluateDetectInstall()
	Message: Rule result: False
Info
	bei Tvsu.Gur.GUR2.EvaluateDependencies(Boolean useCoreqs)
	Message: Evaluating rule
Info
	bei Tvsu.Gur.RuleEvaluator.EvaluateBoolean(IRule booleanElement)
	Message: Begin And ID: 1
Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Pattern Received: 'win8*', Value Received: 'win81'
Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Comparation Result: False
Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Pattern Received: 'win81', Value Received: 'win81'
Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Comparation Result: True
Info
	bei Tvsu.Gur.EgatherDetectionMethods.EvalOs(String[] oSs)
	Message:  oSs: {"WIN8.*", 
"WIN81", 
"WIN81-ENT", 
"WIN81-PRO", 
"WIN8-ENT.*", 
"WIN8-PRO.*", 
} os: WIN81 result: True
Info
	bei Tvsu.Gur.RuleEvaluator.EvaluateDetectionMethod(IRule rule)
	Message: Detection method evaluated: _OS Result-> True
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: I received this info:
Directory: $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\lsu_fixpatch20150211\securedfolder$
Command: osappdetector.exe
Arguments: 
Install type: COMMAND
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: File name path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: Arguments:  /execute osappdetector.exe /arguments  /directory $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\lsu_fixpatch20150211\securedfolder$ /type COMMAND /hide
Info
	bei Tvsu.Gur.NoEgatherDetectionMethods.evalExternalDetection(String exeFile, String expectedReturnCode)
	Message: ReturnCode: 0 ExpectedReturnCodes: 10 Result: False
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: I received this info:
Directory: $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\lsu_fixpatch20150211\securedfolder$
Command: osappdetector.exe
Arguments: 
Install type: COMMAND
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: File name path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: Arguments:  /execute osappdetector.exe /arguments  /directory $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\lsu_fixpatch20150211\securedfolder$ /type COMMAND /hide
Info
	bei Tvsu.Gur.NoEgatherDetectionMethods.evalExternalDetection(String exeFile, String expectedReturnCode)
	Message: ReturnCode: 0 ExpectedReturnCodes: 10 Result: False
Info
	bei Tvsu.Gur.RuleEvaluator.EvaluateDetectionMethod(IRule rule)
	Message: Detection method evaluated: _ExternalDetection Result-> False
Info
	bei Tvsu.Gur.GUR2.EvaluateDependencies(Boolean useCoreqs)
	Message: Rule result: False
Info
	bei Tvsu.Gur.GUR2.EvaluateDetectInstall()
	Message: Evaluating rule
Info
	bei Tvsu.Gur.GUR2.EvaluateDetectInstall()
	Message: Rule result: False
Info
	bei Tvsu.Gur.GUR2.EvaluateDependencies(Boolean useCoreqs)
	Message: Evaluating rule
Info
	bei Tvsu.Gur.RuleEvaluator.EvaluateBoolean(IRule booleanElement)
	Message: Begin And ID: 1
	
...
...

Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Comparation Result: False
Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Pattern Received: 'win8*', Value Received: 'win81'
Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Comparation Result: False
Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Pattern Received: 'win81', Value Received: 'win81'
Info
	bei Tvsu.Gur.LevelVersionParser.parseLevel(String pattern, String val)
	Message: Comparation Result: True
Info
	bei Tvsu.Gur.EgatherDetectionMethods.EvalOs(String[] oSs)
	Message:  oSs: {"WIN7-ENT.*", 
"WIN7-HOMEBASIC.*", 
"WIN7-HOMEPREM.*", 
"WIN7-PRO.*", 
"WIN7-STARTER.*", 
"WIN7-ULT.*", 
"WIN8.*", 
"WIN81", 
"WIN81-ENT", 
"WIN81-PRO", 
"WIN8-ENT.*", 
"WIN8-PRO.*", 
} os: WIN81 result: True
Info
	bei Tvsu.Gur.RuleEvaluator.EvaluateDetectionMethod(IRule rule)
	Message: Detection method evaluated: _OS Result-> True
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: I received this info:
Directory: $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\sup_werfixpatch3\securedfolder$
Command: sup_scheduler_detector.exe
Arguments: 
Install type: COMMAND
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: File name path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: Arguments:  /execute sup_scheduler_detector.exe /arguments  /directory $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\sup_werfixpatch3\securedfolder$ /type COMMAND /hide
Info
	bei Tvsu.Gur.NoEgatherDetectionMethods.evalExternalDetection(String exeFile, String expectedReturnCode)
	Message: ReturnCode: 0 ExpectedReturnCodes: 1 Result: False
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: I received this info:
Directory: $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\sup_werfixpatch3\securedfolder$
Command: sup_scheduler_detector.exe
Arguments: 
Install type: COMMAND
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: File name path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info
	bei Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
	Message: Arguments:  /execute sup_scheduler_detector.exe /arguments  /directory $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\sup_werfixpatch3\securedfolder$ /type COMMAND /hide
Info
	bei Tvsu.Gur.NoEgatherDetectionMethods.evalExternalDetection(String exeFile, String expectedReturnCode)
	Message: ReturnCode: 0 ExpectedReturnCodes: 1 Result: False
Info
	bei Tvsu.Gur.RuleEvaluator.EvaluateDetectionMethod(IRule rule)
	Message: Detection method evaluated: _ExternalDetection Result-> False
Info
	bei Tvsu.Gur.GUR2.EvaluateDependencies(Boolean useCoreqs)
	Message: Rule result: False
Info
	bei Tvsu.Coreq.CoreqProcessor.ProcessUpdatesImplementation(Update[] updates)
	Message: Ending Coreq process: Return0Updates
Info
	bei Tvsu.Coreq.CoreqProcessor.ProcessUpdatesImplementation(Update[] updates)
	Message: Ending Coreq process: Return0Updates
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: Executing the PostProcess PackageRecognizerProcess
Info
	bei Tvsu.Engine.Task.Task.Start()
	Message: The process PackageRecognizerProcesshas been finished.
Info
	bei Tvsu.Engine.Task.Task.StartExecution()
	Message: PostTask
Info
	bei Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
	Message: Return Applicable Updates
Info
	bei Tvsukernel.Logic.GUIController.ShowUpToDate()
	Message: Setting Up2Date screen...
Info
	bei Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
	Message: Loading Up2Date screen on Action pane.
Info
	bei Tvsukernel.Logic.GUIController.AskBeforeClosing()
	Message: Close System Update?
Info
	bei Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
	Message: Showing QUESTION Message: < Soll System Update wirklich geschlossen werden? >
Info
	bei Tvsukernel.Logic.GUIController.AskBeforeClosing()
	Message: Application will close now? True
Info
	bei Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
	Message: User wanted to close System Update, or the package force a reboot.
Severe
	bei Tvsu.Sdk.SuSdk.ShutDownApplication()
	Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty

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