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Lenovo Staff
Views: 4,431

Question

When I try to launch Dolby Digital on the G510's Control Panel I get the following error: 

Capture.PNG

Answer

 

The error above indicates that  the version of the audio driver and the dolby digital driver are different. Both of them must use the same driver in order for them to work correctly.

 

Try to:

1. Press the Windows key‌ Windows logo key+R, type appwiz.cpl.msc and press Enter. On the list of installed programs, remove anything that relates toRealtek Audio Driver and Dolby (reboot if necessary).

 

2. Delete the C:\Drivers folder Install this audio driver (windows 8 version).

 

Audio Driver (Conexant, Realtek) for 64-bit Windows

 

3. Open Device Manager > Sound, video, and game controllers and check if the High Definition Audio becomes Realtek High Definition Audio or Conexant High Definition Audio (this indicates that the sound driver is installed properly).

 

When the audio driver is properly installed, install the DolbyAdvancedAudio and the DolbyHomeTheater from the following path:

 

For Realtek:

C:\Drivers\Audio\Realtek\6.0.1.6957\PCEE4

 

For Conexant:

C:\Drivers\Audio\Conexant\8.64.49.0\DolbyGUI

 

Link to picture

 

 

More info:

Dolby Audio driver cannot start after upgrading to Windows 8.1

 

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