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What's DOS?
Posts: 1
Registered: ‎12-31-2011
Location: germany
Views: 4,616
Message 1 of 2

Urgent! Problem with BioExcess Fingerprint Scanner B570 Win7 64bit

Hi all!

I'm having trouble with my new lenovo laptop. I have the b570 with Windows 7 64bit operating system
When I first started it , I did NOT set any kind of password for Windows
So when I booted it up back then, I didnt need any password to log in
Then after a while I wanted to try out the fingerprint scanner, so I activated it and scanned my finger
Now Im having huge troubles getting in my user account because the scanner isn't working very good
Now it seems that the bioexcess program has set some kind of windows password, I can only log in with my fingerprint (which Isnt working most of the time) sometimes I need an hour to get into Windows
Im not sure if I can remove the print scanner when I finally get in, because I'm afraid Windows will want the password then (which I don't know because I didn't set one)
Please help me I'm stuck for like an hour or so now, and I'm not getting anywhere!

How can I get in? What kind of password could he have set? Can I remove the fingerprint scanner if I'm finally in?
Former Employee
Posts: 2,437
Registered: ‎04-10-2011
Location: Malaysia
Views: 4,561
Message 2 of 2

Re: Urgent! Problem with BioExcess Fingerprint Scanner B570 Win7 64bit

hey architect142,

welcome to the forums.

i suggest uninstalling the BioExcess and EgisTec Fingerprint Driver . it is strange that it set some kind of password.

after uninstalling go to >> and >>

download and install the above two and try again.

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