12-22-2011 11:49 AM
I bought My Lenovo G560 on April 2011 and have since then had to call tech support 7 times, out of which in four of those occasions the tech support rep asked me to use the One Key recovery to solve the problem. When they checked my warranty, they had in file that it had expired. Luckily, I had my receipt. When I called back again, they asked me to do the recovery one more time. Seriously? You have in your system that a laptop had to be recovered four times and you still ask your client to hit the one key recovery again? Isn't that supposed to be your last resort?? I am so disappointed at this company!
I bought the Lenovo, because I thought that it had to be good with IBM behind it, but my experience with this laptop has been awful. The last time it stopped working, I was in the middle of a job, so I had to run to the store to buy another computer so that I could finish it. Now, I would just like to have this computer fixed or replaced. Can someone, please, do something about it?
12-22-2011 12:20 PM - edited 12-22-2011 03:10 PM
01-18-2012 09:46 AM
Back in December I was told Lenovo would contact me to resolve this issue in a couple of days. I am still waiting for that contact. My computer is still not working properly.
I have invested more than 20 hours with CSR's by now and plenty more on my own, plus the many headaches that come from having your computer stop working in the middle of a task. This is a shame. I would certainly not recommend this product to anyone; not because the computer is bad (a lemon can come out of any company), but because Lenovo has done nothing about the issue and every rep just asks me to hit the recovery button. I am thinking that the problem lies in that the company does not give the power to the reps to really help the customers. Reps are just asked to be pleasant, but not given the power to really do what is right for customers (and ultimately the brand).
For the last time, will Lenovo be doing anything regarding this issue? It's been going on now for several months and still not one person has done anything about it. This computer is a lemon. We removed all programs and, as per the recommendation of several tech support reps, have hit the recovery button three times (thus erasing all programs and having to invest time in backups and reinstalls, etc). This computer is not even a year old. Still, all techs are very pleasant and nice as can be, but no one has taken responsibility for the issue and done what is necessary to fix the laptop