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noep
Fanfold Paper
Posts: 3
Registered: ‎04-21-2014
Location: Poland
Views: 346
Message 1 of 4

Will this repair void G580 warranty?

I accidentally broke a hinge and it's plastic cover that attached to the LCD bezel on my G580. I think I could glue the cover back, and try to repair/replace the hinge (they are dirt cheap). The problem is that there is a lot of warranty time left, and I am afraid this repair might void it. While the warranty terms don't seem to say anything about voiding it (only that Lenovo is not responsible for damage resulting from unauthorized repairs), this guide says otherwise (it's for a different model, though).

The repair would probably involve removing the palmrest and LCD bezel. AFAIK there are no seals, but I am afraid things such as removing the stickers that cover screws on the LCD might leave some trace.

I could also send the laptop to the official service, but from what I have read on the Internet, these repairs tend to be much more expensive than necessary. Also, the guy from Lenovo service said the postage is free, but this is hard to believe for me, since it's not a warranty repair.

Any clarification on these matters will be appreciated.

 

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 327
Message 2 of 4

Re: Will this repair void G580 warranty?

hi noep,

 

I'm sorry to hear what happened.

 

You can read this article 

http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/Spilled-water-on-Y480-Y580-How-to-replace...

 

 

If you opt to have this repaired through Lenovo, You are correct, this will be an out of warranty type of repair since this is a cosmetic one. And you will need to pay for shipping one way only (From you to Lenovo), this is if you don't have the onsite service.

 

If you will proceed on self repair, the article above can answer your concern.

 

Hope this helps

Cheers!

 

      



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noep
Fanfold Paper
Posts: 3
Registered: ‎04-21-2014
Location: Poland
Views: 302
Message 3 of 4

Re: Will this repair void G580 warranty?

Thank you for your answer. However, I'm still not sure whether the self-repair will void my warranty.

noep
Fanfold Paper
Posts: 3
Registered: ‎04-21-2014
Location: Poland
Views: 267
Message 4 of 4

Re: Will this repair void G580 warranty?

So I actually sent it to Lenovo service and the amount of money they want for the repair is ridiculous, almost half the cost of the laptop.
So I ask again - is it possible to replace the hinge (they are available dirt cheap) without voiding warranty?

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