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Alabama517
Paper Tape
Posts: 2
Registered: ‎03-22-2014
Views: 511
Message 1 of 4

(Win 7) Lenovo G580 Battery problem ''Plugged in, charging'' but not charging

Good day,

 

I bought my Lenovo G580H 1 week before, and before few days i saw, that the battery is not charging. First time the battery was on 61%, later when i was watching the film without AC adapter and after it pluged the AC adapter i saw, that the battery is on 7% and not charging. So no it's not charging too and when you want to watch a film or something without ac adapter laptop is truns off autmatically. So for what i should be angry? For Lenovo or for Windows?

 

Thanks for your help, and sorry for my bad language Smiley Happy.

Regards from Lithuania.

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 476
Message 2 of 4

Re: (Win 7) Lenovo G580 Battery problem ''Plugged in, charging'' but not charging

Hi Alabama,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that the Battery is not charging and also not providing backup as expected in your G580 Laptop, I suggest you to open the LEM (Lenovo Energy Management) and perform “Battery Gauge Reset” to get the issue confirmed.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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Alabama517
Paper Tape
Posts: 2
Registered: ‎03-22-2014
Views: 459
Message 3 of 4

Re: (Win 7) Lenovo G580 Battery problem ''Plugged in, charging'' but not charging

Thanks for the answer.

 

I tried to do ''battery gauge reset'', in the mangament it shows that it charging, but not in windows taskbar.

I was at warranty service, they said that the battery controller spoilage. So, thei said that they will repair my computer. So thanks for answer.

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 363
Message 4 of 4

Re: (Win 7) Lenovo G580 Battery problem ''Plugged in, charging'' but not charging

Hi Alabama,

 

I’m glad to hear that the Authorized Service center is helping you out with the issue, please let me know the findings.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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