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16 Posts

03-27-2014

Gaithersburg

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Windows 8 Activation Issue

2014-11-25, 19:44 PM

So, Lenovo thinks my hard drive was failing on my G500. They send me a hard drive and 4 Lenovo recovery discs. I install everything properly and I get a Windows activation error.

 

I call Lenovo and they verify the O/S and the hard drive are properly installed. However, they tell me they cannot give me a license key and I must ship my laptop back to Lenovo so they can install a license key. Does this make sense?

 

The windows activation error code is 0xC004C003.

Now, what was interesting is when the rep took remote control of my machine, I saw it was registered under my son's email address and not mine (I entered mine when I did the login after the reinstall) and I have no idea how/why it shows my son's address.

 

Thanks in advance for any help.

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813 Posts

01-09-2012

GB

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Re: Windows 8 Activation Issue

2014-11-25, 20:55 PM
as the cd key is installed in the bios most of the time now you will need some programs to read them

http://www.intowindows.com/how-to-recover-windows-88-1-product-key-from-bios/

i have used the program and it reads the cd off my yoga 2 fine
Thx dave

yoga 2, lenovo b540
3 custom gaming pc systems

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16 Posts

03-27-2014

Gaithersburg

30 Signins

204 Page Views

  • Posts: 16
  • Registered: ‎03-27-2014
  • Location: Gaithersburg
  • Views: 204
  • Message 3 of 4

Re: Windows 8 Activation Issue

2014-11-26, 17:46 PM

Good to know this exists. I ended up not needing it. Somoene from Lenovo ultimately called me back to say the issue was escalated. He agreed I didn't need to send a laptop to texas for a key!

 

what he and i figured out is we had upgraded to Win 8.1 with the old hard drive. A new key for 8.1 was embedded into the BIOS. When we put in a new hard drive and reinstalled windows via the recovery CD they sent, it installed win 8.0. Once we upgraded to 8.1, the key was again valid. what a pain, and time waste since nobody has documented this issue.

 

Kudos also to Fred at Lenovo support.

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813 Posts

01-09-2012

GB

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  • Posts: 813
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Re: Windows 8 Activation Issue

2014-11-26, 21:24 PM
This is also good to know for the future thx for posting back
Thx dave

yoga 2, lenovo b540
3 custom gaming pc systems
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