01-07-2015 02:26 AM
First of all I want to say that this forum is the only way i can get help from Lenovo, because no chat or email is available on lenovo support website. And one more bad thing is that lenovo support hasn't center in Georgia.
My lenovo g510 worked well on windows 7, wifi and bluetooth were working properly.
Now, bluetooth driver from G510 support page says that it's inappropriate to be installed, and wireless driver installs but doesn't work. I don't know what should i do, because everything is up to date. And i don't want to downgrade from 8.1(which i had bought) to 7.
Please help me to solve the problem.
Solved! Go to Solution.
01-07-2015 06:36 AM
Welcome to the Forums.
If you have upgraded from Win7 to Win8.1, can you try the following:
1. Navigate to Control Panel (icon views) > Programs and Features and remove any apps that relates to Wireless and Bluetooth (reboot if necessary).
2. Reinstall these drivers and reboot:
After the reboot, open Device Manager and check if you have an entry on the Bluetooth and Network Adapters area.
If you still get errors, can you please provide the MTM (eg. 59123456) of the unit to identify the type of Bluetooth and Wi-Fi adapter installed or follow this guide on how to identify the hardware ID of the Bluetooth / Wi-Fi card (you can also post those info here).
Let me know how it goes.
01-08-2015 02:23 AM
Thanks for responding and sorry for late reply.
As i have written above, the bluetooth driver can't be installed, because in the installation process windows says-"No appropriate driver to be installed". In case of wireless network driver, it's instalation ends successfully every time i try do this, despite the fact it doesn't work.
I tried re-instalation of the drivers but nothing changed. I even reinstalled windows 8.1.
Bluetooth device isn't shown in Device manager, but i installed another driver(not from lenovo support)-Qualcomm atheros bluetooth suite, and it doesn't work too.
Now for the network adapter i have installed Atheros Qualcomm AR956x adapter driver. But yesterday when i was searching for different drivers i remembered that when i had windows 7 it was installed atheros qualcomm AQC 9565 driver and worked that time. As you told, i found device hardware IDCI\VEN_168C&DEV_0036&SUBSYS_302617AA&REV_01.
I don't know if bluetooth card is installed in my pc, because when i had windows 7, it was shown, but i hadn't used, but i'm quite sure it has internal wifi card and the problem is in driver. If you know where i can download AQC9565 or another way to solve the problem, please help me.
01-08-2015 05:29 AM
The "No appropriate driver to be installed" means the driver installer didn't find a match on its list of compatible devices (hardware ID) on your machine. From the hardware ID that you listed, that is indeed the Atheros Qualcomm AR956x which is a Wi-Fi only card (No Bluetooth). If you can provide the machine type, I can check the type of bluetooth device on the machine.
Also, you mentioned that the wireless driver was installed successfully. does it say that the device is working properly under Device Manager > Network Adapters? If yes, aren't you able to detect any Wi-Fi access point?
See this similar discussion in this thread.
01-08-2015 06:20 AM
Thanks for responding,
I made video on youtube, where i show every place to recognize exact problem. Here's link and please watch it-https://www.youtube.com/watch?v=Ua-OPQvT5xo
On the box of my laptop are written following numbers below-
Hope this helps, to find out particular problem.
01-08-2015 07:50 AM
Saw the video. Can you try the following:
1. Navigate to Control Panel (icon views) > Programs and Features and uninstall Lenovo Energy Managerment for Windows 8 and reboot.
2. Install Lenovo Energy Management for Windows 7 (32-bit, 64-bit) and reboot.
3. Press the wireless hotkey (F7 or Fn+F7) and ensure that the Wireless Current Status is ON (and if applicable, set the Bluetooth to ON). and reboot.
When finished, check if you can now view wireless networks.
01-09-2015 07:29 AM
I did what you had told and that solved my problem. Despite the fact that there were some incompatibility issues, I have bluetooth and wireless now. I hadn't idea, that it was caused by energy management.
I want to thank you very much, for your help. I hope Lenovo will solve the problem with energy management of windows 8. Best wishes.