English Community

Lenovo NotebooksLenovo B and G Series Notebooks
All Forum Topics
Options

10 Posts

06-06-2019

US

14 Signins

208 Page Views

  • Posts: 10
  • Registered: ‎06-06-2019
  • Location: US
  • Views: 208
  • Message 1 of 3

bluetooth mouse keeps freezing bluetooth connection

2019-06-07, 6:20 AM

Hello

Hi

 

Why does the laptop Freeze when it comes to  Bluetooth Connect?

 

When I connect the bluetooth mouse to  laptop ... the gadget Freeze(It keeps freezing) and it does not work anymore...  The system does not work ... no work ...

 

bluetooth driver is update ...

 

my loptop G510-WIN10-and bluetooth mouse is gigabyte 7700  

Reply
Options

11582 Posts

11-30-2015

PH

7035 Signins

740159 Page Views

  • Posts: 11582
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 740159
  • Message 2 of 3

Re: bluetooth mouse keeps freezing bluetooth connection

2019-06-07, 14:53 PM

Hi jashkr,

 

Greetings.

 

Checking with the compatibility of the model with Windows 10, it would appear that only supported in version 1507. Other versions 1511, 1607,1703, 1709, 1803 do not show G510.

 

To this effect, some software or hardware functions of your computer might be unavailableand some peripherals may not be compatible. The support site do have automatic driver update option you can try but checking on the release date and version makes me believe the reason it did not work for you. Alternatively you can try searching the compatible driver from the hardware vendor via hardware ID under device manager property.

 

Personally, I just plug my usb compatible BT adapter that I carry along my bt mouse that make things simple for me if there is no newer driver for Win10 version.

 

I hope this helps answer your query.

 

Regards

 



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

10 Posts

06-06-2019

US

14 Signins

208 Page Views

  • Posts: 10
  • Registered: ‎06-06-2019
  • Location: US
  • Views: 208
  • Message 3 of 3

Re: bluetooth mouse keeps freezing bluetooth connection

2019-06-07, 19:13 PM
Hi
Thank you very much for your reply
I did not test from this view, but I think it's possible..

Regards too
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete