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jashkr
Fanfold Paper
Posts: 7
Registered: ‎06-06-2019
Location: US
Views: 124
Message 1 of 3

bluetooth mouse keeps freezing bluetooth connection

Hello

Hi

 

Why does the laptop Freeze when it comes to  Bluetooth Connect?

 

When I connect the bluetooth mouse to  laptop ... the gadget Freeze(It keeps freezing) and it does not work anymore...  The system does not work ... no work ...

 

bluetooth driver is update ...

 

my loptop G510-WIN10-and bluetooth mouse is gigabyte 7700  

Sr Support Specialist
Posts: 9,315
Registered: ‎11-30-2015
Location: PH
Views: 94
Message 2 of 3

Re: bluetooth mouse keeps freezing bluetooth connection

Hi jashkr,

 

Greetings.

 

Checking with the compatibility of the model with Windows 10, it would appear that only supported in version 1507. Other versions 1511, 1607,1703, 1709, 1803 do not show G510.

 

To this effect, some software or hardware functions of your computer might be unavailableand some peripherals may not be compatible. The support site do have automatic driver update option you can try but checking on the release date and version makes me believe the reason it did not work for you. Alternatively you can try searching the compatible driver from the hardware vendor via hardware ID under device manager property.

 

Personally, I just plug my usb compatible BT adapter that I carry along my bt mouse that make things simple for me if there is no newer driver for Win10 version.

 

I hope this helps answer your query.

 

Regards

 



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jashkr
Fanfold Paper
Posts: 7
Registered: ‎06-06-2019
Location: US
Views: 87
Message 3 of 3

Re: bluetooth mouse keeps freezing bluetooth connection

Hi
Thank you very much for your reply
I did not test from this view, but I think it's possible..

Regards too

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