01-08-2017 08:36 AM
Hello, the laptop has stopped recognizing usb devices since I connected a toy of my daughters, I connect any device and it does not turn on the USB connection light on the device, I used the lenovo solution center and it reports the error WMB01Q008-HM9V3K, I measured voltage on the usb pins and it gives me a voltage of 3.7 V this is correct.
01-09-2017 03:31 AM
Hi there, Albergm -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
There is usually a hardware switch in the socket, which is engaged when you put the plug in. Seems like it might be mechanically broken.
Try to uninstall and reinstall the USB drivers, to find the same, go to device manager, click on universal serial bus and click to uninstall it. And also please check in BIOS whether the USB is enabled.
If that doesn't resolve the problem then I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.
Schedule a Call-back for faster support
English 24 hours a day 7 days/week
During business hours, you may also engage with live chat support.
Update us how it goes.
Tap that kudos button if I helped
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution