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Paper Tape
Posts: 1
Registered: ‎01-14-2015
Views: 1,898
Message 1 of 3

g400s touch laptop, t y [ ] and some other keys not working



i have a 3 month old lenovo g400s touch laptop. has worked great till earlier today when certin keys on the keyboard stopped responding..... t y [ ] shift, caps lock and backspace no longer work.  thank god for the touch screen keyboard.  any thoughts on what i can do? i have removed4he battery and restarted, checked sticky keys ad thats ok.  thanks.

Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 1,880
Message 2 of 3

Re: g400s touch laptop, t y [ ] and some other keys not working

hi rahul1971,


Welcome to the Forums.


If booting in Safe Mode gives you the same keyboard keys not responding then the problem is likely with the keyboard itself (or the keyboard ribbon). In this case, a replacement is necessary. I would recommend you contact lenovo and report the problem as you may need to send the unit for service.


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What's DOS?
Posts: 1
Registered: ‎08-28-2016
Location: IN
Views: 861
Message 3 of 3

Re: g400s touch laptop, t y [ ] and some other keys not working

hi all,
m also facing same issue + my caps, tab keys are also not working  . did you guys find any fix for this?


please mail me *******





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