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Ahxmde
Paper Tape
Posts: 6
Registered: ‎07-18-2019
Location: BH
Views: 207
Message 1 of 9

g5080

heII0 s0 i was pIaying a game and then the 3 keys are n0t w0rking, o and L, i need heIp

Ahxmde
Paper Tape
Posts: 6
Registered: ‎07-18-2019
Location: BH
Views: 205
Message 2 of 9

Re: g5080

and number nine is not working
Sr Support Specialist
Posts: 9,101
Registered: ‎11-30-2015
Location: PH
Views: 185
Message 3 of 9

Re: g5080

Hi Ahxmde,

 

Welcome to the Community Forums.

 

Try to fully shut down the machine and restart. Check if you have the same key failure on a notepad and the browser. Isolate further on the issue following the recommended steps here.

 

Update us how it goes.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Ahxmde
Paper Tape
Posts: 6
Registered: ‎07-18-2019
Location: BH
Views: 155
Message 4 of 9

Re: g5080

i tried all solutions and they dont work even the restart one. any other  fixes?

Skyh3ck
Fanfold Paper
Posts: 10
Registered: ‎10-17-2016
Location: IN
Views: 100
Message 5 of 9

Re: g5080

are you using the laptop while charger always connected and batttery plugged in laptop.

 

how you use it for extended use, like always charging, how the LED charging showing when not plugged in charger

Sr Support Specialist
Posts: 9,101
Registered: ‎11-30-2015
Location: PH
Views: 85
Message 6 of 9

Re: g5080

Hi Ahxmde,

 

Greetings.

 

I was thinking of isolating the issue.

 

How was the keys outside the game?

Will they work on another external keyboard, cmd, onscreen keyboard?

 

Regards

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Ahxmde
Paper Tape
Posts: 6
Registered: ‎07-18-2019
Location: BH
Views: 78
Message 7 of 9

Re: g5080

n0, they d0n't w0rk in cmd, n0tepad, and any 0ther pr0gram

Ahxmde
Paper Tape
Posts: 6
Registered: ‎07-18-2019
Location: BH
Views: 77
Message 8 of 9

Re: g5080

yes i was using it whiIe its charged, s0 i d0nt Iag in games

Ahxmde
Paper Tape
Posts: 6
Registered: ‎07-18-2019
Location: BH
Views: 67
Message 9 of 9

Re: g5080

i fixed it thank you, i just went in device manager and fixed it, thanks for trying to help guys

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