04-28-2011 10:38 AM - last edited on 04-28-2011 10:45 AM by yigit
i purchased lenovo G550 laptop. Now the warranty period is completed. The left hinge has got broken (i think its a serious design problem) and i am seeking for the replacement of the whole base plate.
Is there the spare part of the base plate available in the market so that i can get it solved. And please do mention the cost in indian rupees..............
is there an alternative that lenovo will provide free service for that common problem existing throughout the world.
message & subject edited
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03-12-2012 01:36 PM
The hinge on the bottom right of the laptop screen seems to be loose. It can still seat in the slot, but it comes out now and then (which then requires you to push it back down into the holding slot). It seems that the knob that holds the hinge in place may have broken or been worn down.
Thanks for any help!
03-14-2012 06:43 AM
03-15-2012 05:39 PM
The hinge on the bottom right of the laptop screen seems to be loose. It can still seat in the slot, but it comes out now and then (which then requires you to push it back down into the holding slot). It seems that the piece of the hinge that holds the hinge in place may have broken or been worn down.
The laptop is out of warranty, so I know having Lenovo repair it will be expensive.
Are there replacement hinges available? And if so, how hard is it to replace the hinge?
Thanks for any help!
03-16-2012 04:39 AM
04-14-2014 08:33 PM
The issues are all over the internet, my left broke too and I tried to tape it and it worked for awhile and taking the tape off and tightening it caused some of the other plastic parts to come with it then the right side went. There are so many complaints on the net about it and I was actually trying to just buy a used computer from Ebay that didn't work and transfer everything over. I haven't used that laptop for over six months bc theres no point in deal with the frustration, THe design is terrible and they should recall that product.. Mine is the G560 and I am so upset. I did put in a request and have heard that many people were told that it was a wear and tear issue. I have had laptops for 22 years and never had problems with hinges. I use to spend thousands on Dell which I refuse to with their battery problems but they recall them. And shipping it back and forth just to be told that its a wear-and-tear issue is not something I plan to do. I might just forget it and find someone that can enforce. So, disappointing since IBM is the leader in computers and first for many things in that technology. Maybe Lenova is just a cheaper version. How are you suppose to use your computer comfortably when the hinges don't hold the monitor? its ridiculous. I've looked at different parts to see what needs to be taken apart and have it resecured. But, it seems like it would be a daunting task. I'm using a Toshiba right now and it doesn't appear to be causing me any problems. Anyhow, wish all of us luck, otherwise this computer is never going to be used and in my closet. What a waste. I wouldn't purchase a Lenova again unless the customer service was willing to fix it. Its a well known issue bc its all over UTube on how to fix it in unorthodox ways and people complaining about the hinges!!! Come on, Do they even read our comments in trying to reach out to them. I couldn't even explain the problem adequately but perhaps my inquiry will get me a call and I am sure I will be transferred elsewhere and use up more time then I would like but just to salvage that laptop I might just have a handy friend redo what he needs to and fix it for me.