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Posts: 34
Registered: ‎09-25-2010
Location: mumbai, india
Message 1 of 18 (2,222 Views)

laptop (lenovo G460) going into automatic mute

I use a lenovo G460 laptop with windows 7 64-bit. for the past few days or so i've been noticing that the laptop would mute itself especially when im watching a movie or using some media player. I would get a windows sound after a while, now after this sound a few minutes later it would mute itself. Then i have to use the mute/unmute option in the keypad to get back the volume. what could be causing this trouble??? any help??

Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 2 of 18 (2,176 Views)

Re: laptop (lenovo G460) going into automatic mute

[ Edited ]

ship your laptop back to lenovo. mute/unmute problem was a "launch board" failure.

http://forum.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/U330-Mute-Unmute-continuous-loop/m-p/56164



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Posts: 34
Registered: ‎09-25-2010
Location: mumbai, india
Message 3 of 18 (2,162 Views)

Re: laptop (lenovo G460) going into automatic mute

is there any way to diagnose the problem by myself first before i send it???

Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 4 of 18 (2,157 Views)

Re: laptop (lenovo G460) going into automatic mute

perform clean windows installation, if it doesn't solve your issue, ship it back.



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Posts: 34
Registered: ‎09-25-2010
Location: mumbai, india
Message 5 of 18 (2,144 Views)

Re: laptop (lenovo G460) going into automatic mute

i didnt get a windows 7 cd with my laptop.. and the laptop is not even a month old Smiley Sad
Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 6 of 18 (2,130 Views)

Re: laptop (lenovo G460) going into automatic mute

use one key recover button ( shut down your computer, and press novo button to start it then follow instructions )

ps: before this, i suggest you to burn recovery dvds. for more information, check user manual.



Posts: 2,415
Kudos: 376
Solutions: 128
Registered: ‎06-05-2010
Location: Rosario, Santa Fe, Argentina
Message 7 of 18 (2,116 Views)

Re: laptop (lenovo G460) going into automatic mute

Also, you can use an Ubuntu Live CD!

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

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Posts: 34
Registered: ‎09-25-2010
Location: mumbai, india
Message 8 of 18 (2,050 Views)

Re: laptop (lenovo G460) going into automatic mute

what would i do with the ubuntu live cd when i use windows 7??? Smiley Surprised
Posts: 2,415
Kudos: 376
Solutions: 128
Registered: ‎06-05-2010
Location: Rosario, Santa Fe, Argentina
Message 9 of 18 (2,048 Views)

Re: laptop (lenovo G460) going into automatic mute

You can test your sound hardware to discard any OS related problem.

 

But, if the problem persists, so it's located on hardware.

 

Best regards.

IPnaSh
First Spanish Community Guru - Colaborador ad honorem

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Posts: 34
Registered: ‎09-25-2010
Location: mumbai, india
Message 10 of 18 (2,046 Views)

Re: laptop (lenovo G460) going into automatic mute

how do i go about testing the sound hardware???
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