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3 Posts

04-20-2012

GREECE

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lenovo b560 under warranty

2012-04-20, 12:26 PM

lenovo b560  without service parts.what i mean?i did a service request for this two months new machine under warranty on 2 april 2012 and until today i don't have an answer when the mother board will be available.is it possible or is just a uselles machine?

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13866 Posts

12-07-2009

CZ

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Re: lenovo b560 under warranty

2012-04-21, 9:59 AM
hi teo966

did you ship your computer back to service? they should give you a number that allows you to follow the updates but for greece i'm not sure it'll work.

by the way, do you have service number?

http://www.krasotaiskusstva.com
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3 Posts

04-20-2012

GREECE

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Re: lenovo b560 under warranty

2012-04-23, 9:45 AM

at first many thanks for the answer.here is the info you ask:

 

*****

 

the funny think about lenovo is that the system send an email on 21/4/2012 that the service completed but the support line until today can't give me a day for the motherboard will be available .so as i say useless support for useless machines

 

personal informations removed for your safety. 

 

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13866 Posts

12-07-2009

CZ

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Re: lenovo b560 under warranty

2012-04-23, 11:15 AM
just checked the lenovo website but it's not possible for your country.

http://support.lenovo.com/en_GR/product-service/depot-status/default.page?

http://www.krasotaiskusstva.com
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3 Posts

04-20-2012

GREECE

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  • Posts: 3
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Re: lenovo b560 under warranty

2012-04-23, 17:45 PM

i know it ,i tried it but there isn't such an option for Greece.by the way can you give me an email or a phone outside Greece to contact?the lenovo system produces fake messages[i received three of them,one the item shipped ,another the item delivered and the third the service completed]but the local support has no idea when will be this glorry day that the item will be available.And not to forget it, i tried an email to Slovakia where it's supposed to be the head office for Europe but guess it's fake too.It has been 21 days of waiting but the worst is that they are 21days waist of time.

many thanks for the fast response.

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135 Posts

08-22-2011

Singapore

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Re: lenovo b560 under warranty

2012-04-24, 7:31 AM

Hi teo966,

 

I'm sorry to hear about your experience and would like to help escalate the matter to the appropriate team.

I've requested for some additional information via private messaging.

 

Let me know.

 

thanks!

lak_sg


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