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vampz
Blue Screen Again
Posts: 5
Registered: ‎10-03-2015
Location: Pakistan
Views: 411
Message 1 of 4

lenovo b570e shut down all of the sudden

Hi, today my laptop lenovo b570e was on charging and i was using it while on charging all of the sudden it completely shut down no slow off process like "shutting down Windows" all of the sudden it went in off state and now its no going to on.

 

Things i have already tried are put the battery out like for cool down and then i also tried using direct supply still it didnt on again....then i also tried pressing power button for 30 seconds it still didnt on.i put cooled battery back again still not on.

 

Please note that temperature was 40° and laptop was hot from the side of fans. Now its full cooled but still i'm not able to on it again.

 

I'm a freelancer need to complete projects if any of you can help me on this please ASAP.

Intel core i3

4gb ram

500gb Hardisk

Windows 7

Sr Support Specialist
Posts: 7,822
Registered: ‎11-30-2015
Location: PH
Views: 373
Message 2 of 4

Re: lenovo b570e shut down all of the sudden

Hi vampz,

 

Welcome to the Community Forums. 

 

The hardware manual would also provide guidelines in such event. 

Power checkout (page 30-31) would refer on checking out integrity of the ac adapter as well as battery checkout.

 

If both battery and ac adapter is checked ok then you would need to have a service center check the systemboard itself.

 

Update us how it goes.

 

Regards



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vampz
Blue Screen Again
Posts: 5
Registered: ‎10-03-2015
Location: Pakistan
Views: 364
Message 3 of 4

Re: lenovo b570e shut down all of the sudden

Hi thanks for the reply but i don't know the model of my laptop i only know b570e and on that page it needs me to enter  model/pack no to select a service shop....can you tell me in pakistan where do you guys have service store?

Sr Support Specialist
Posts: 7,822
Registered: ‎11-30-2015
Location: PH
Views: 359
Message 4 of 4

Re: lenovo b570e shut down all of the sudden

Hi vampz,

 

To check your model number, you can check also on the sticker or input your serial number from the parts look up page.

Service locator here and a full list of service provider here.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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