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DCUltrapro
Paper Tape
Posts: 4
Registered: ‎04-07-2017
Location: GB
Views: 2,313
Message 1 of 9

lenovo g50-70 harddrive failure, complete restore?

Hi all, not sure if I'll get a response to this but thought it was worth a try.

 

So for all intents and purposes, I have buggered my g50-70. its out of warranty so I don't have much chance of repair. Essentially the harddrive was starting to flake out and reset at the slightest nudge or minor movement on my lap, and the other night it did it for the umpteenth time and I finally lost my rag. I closed the lid hard and since then, the laptop won't boot up and complains that the "Default Boot Device Missing or Boot Failed" and I therefore cannot load it up etc

 

I was going to buy a new HDD and try to set it up fresh using drivers etc but the laptop came with windows 8 and upgraded to windows 10 for free, so what can I do in this situation? do I have to buy a windows license again? Can I install the operating system from scratch? Or is there a way to recover my operating system if the hdd fails? Bearing in mind that I don't know when I last did any kind of backup etc

 

Any advice would be greatly appreciated

 

Thanks 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 2,247
Message 2 of 9

Re: lenovo g50-70 harddrive failure, complete restore?

Hello DCUltrapro

Thanks for using the Lenovo forums.

Sounds like something may have got disconnected when you shut the screen.

 

Check the connections, see if it is all good inside.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

 

Hope this helps, let us know how you get on.


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SeniorGuru
Posts: 2,287
Registered: ‎11-07-2014
Location: US
Views: 2,235
Message 3 of 9

Re: lenovo g50-70 harddrive failure, complete restore?


@DCUltrapro wrote:

Hi all, not sure if I'll get a response to this but thought it was worth a try.

 

[Clipped] I closed the lid hard and since then, the laptop won't boot up and complains that the "Default Boot Device Missing or Boot Failed" and I therefore cannot load it up etc

 

Any advice would be greatly appreciated

 

Thanks 


Closing the lid hard - would advise against that in the future.... LCD screens are not cheap ;-)  If the hard disk drive was not connected or has a loose connection it would cause this "random error" situation.  I too would recommend trying to fix the loose connection before purchasing a replacement drive.

 

If you need to re-install Windows 10 you can still find the system image online, Microsoft.com has a link to it for re-install purposes - the "key" is stored in BIOS so it should work...  Just install and see if it activates on it's own.  If not, then contact Microsoft, they can issue a new activation code over the phone.

 

Also - in the future, you may want to make a back up of the system (image) to use for recovery purposes, or order a set of recovery DVD's from the support tab of this site.  May require a phone call, as I have not seen the link to order online in a while.

 

Good luck.

 

CB


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
DCUltrapro
Paper Tape
Posts: 4
Registered: ‎04-07-2017
Location: GB
Views: 2,219
Message 4 of 9

Re: lenovo g50-70 harddrive failure, complete restore?

Lol yeah I realise that. I'm probably not making it clear but I know the harddrive is faulty, I opened up the laptop and checked, I made sure all connections were ok and closed it up but it was still the same, so I have bought a replacement HDD which I've installed and setup and its working fine, so it was definitely the HDD that I must've knackered.

 

The issue I have now is, because I bought it with Windows 8 installed from the store, when I tried to use a windows 10 (MS not Lenovo, as I don't have a 32gb memory stick) it asked for a license, and I couldn't access the key as it is stored/encrypted within the bios. So I made a windows 8 memory stick. 

 

So I now have 2 conundrums, as I have used a windows 8.1 bootable flash drive, am I able to upgrade to windows 10 again? How can I get the license which I had before when I upgraded for free during the first year of release?

 

The second issue I have is drivers/software for the G50, is there an order of installation or can I just install them however I want to? 

 

Thanks again in advance

 

 **scratch the above, windows 8 was far too much hassle, I've started a fresh install of windows 10 and skipped the product key request, how can I get a license for it? I have a windows 8 key which came with the laptop, is it easy to get windows 10 license or am I going to have to buy one now even though I had one before?

SeniorGuru
Posts: 2,287
Registered: ‎11-07-2014
Location: US
Views: 2,192
Message 5 of 9

Re: lenovo g50-70 harddrive failure, complete restore?

Contact Microsoft by phone, explain to them the situation (dead hard drive, replaced) and see if they will activate it for you.

This has worked several times for me and my clients.

Cheers.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
DCUltrapro
Paper Tape
Posts: 4
Registered: ‎04-07-2017
Location: GB
Views: 2,180
Message 6 of 9

Re: lenovo g50-70 harddrive failure, complete restore?

Thanks for the advice guys, so in the end I installed windows 10 and skipped the point where it asks for a license. so far it SEEMS to be activated and all the drivers have gone in by themselves, which given that windows 8 couldn't find half the drivers when I installed it, is a bit surprising. But it seems fine and I don't have any of the lenovo bloatware so its a nice clean/smooth windows 10 installation and it runs really well

 

the only issue I am noticing is that quite regularly it will show in the task manager that the disc is running at 100%, even though the individual processes only show 0 or 0.1mb usage, and that makes me worry that maybe a driver hasn't gone in properly or something. Any ideas?

SeniorGuru
Posts: 2,287
Registered: ‎11-07-2014
Location: US
Views: 2,173
Message 7 of 9

Re: lenovo g50-70 harddrive failure, complete restore?

Usually that is the "search engine" that is cataloging files on the hard drive. Also I have seen the "Windows Update" engine checking from time to time.

Other than that - make sure you have a good AV program in place. I use AVAST and Malwarebytes Free on all my computers with great results.

Cheers.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
DCUltrapro
Paper Tape
Posts: 4
Registered: ‎04-07-2017
Location: GB
Views: 2,163
Message 8 of 9

Re: lenovo g50-70 harddrive failure, complete restore?

Ditto, I always use Avast as soon as I finish an install. I think its ok, it doesn't do it all the time and runs fine most other times. I can run Witcher 2 on the machine at max without much slow down. I think its probably either the indexing as you say or the updates still going through, I probably have quite a few, I thought I had applied most of them but maybe I missed some. 

 

I went onto the "can you run it" website and tried to see if my system could run Dawn Of War 3 and it comes up saying I don't meet the minimum and says that my graphics card driver is out of date. I downloaded the system checker from lenovo and updated it as best as I could but it still says my driver is over a year old, not sure whether that's just "Can You Run It" trying to get me to fall for their clickbait driver updater software lol

 

SeniorGuru
Posts: 2,287
Registered: ‎11-07-2014
Location: US
Views: 2,155
Message 9 of 9

Re: lenovo g50-70 harddrive failure, complete restore?

If it ain't broke, don't fix it.... LOL

Most of the time I look for fresh drivers at either intel, AMD or nVidia sites rather than on PC manufacture sites. The "builders" of the graphic cards usually have better drivers than the "sellers" do...

Cheers.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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