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3 Posts

08-17-2017

US

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product key missing after bios upgrade Len G50-45

2017-08-17, 19:28 PM

Hello,


Did many searches to find an answer but nothing on this exact issue showed.


AMD64 win8.1 oem

After BIOS upgrade (a2cn45ww) on my g50-45 I noticed the product key has been replaced with a line of zeros on the system info bios screen. Also my windows 8.1 app store fails to load and tells me this windows version is no longer supported.

 

No errors were reported during bios update and no power outages.

 

I have a password set for admin bios editing and didnt read anything about that being a problem before hand. The version updated just not the key.

 

Attaching a picture of the bios screen that shows the upgraded ver. # and all my zeros that used to be the key.

 

 

 

Is this normal or am I going to have issues if need to reinstall win 8.1?

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3 Posts

08-17-2017

US

6 Signins

41 Page Views

  • Posts: 3
  • Registered: ‎08-17-2017
  • Location: US
  • Views: 41
  • Message 2 of 2

Re: product key missing after bios upgrade Len G50-45

2017-08-21, 14:42 PM

is there anybody here savvy enough to know why my bios product key was wiped?

 

and why the app store doesnt work now

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